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Question 1

define human resource management

Answer 1

design, implementation and maintenance of strategies to manage people for optimum business performance

Question 2

HRM key tools are:

Answer 2

• workforce planning
• recruitment and selection
• training and development
• rewarding and motivating staff
• communication
• roles and responsibilities

Question 3

define span of control

Answer 3

number of employees from who a manager is responsible for

Question 4

characteristics of a narrow span of control

Answer 4

-more frequent, direct communication

Question 5

characteristics of a wide span of control

Answer 5

-freedom, motivation workforce as they have greater responsibility

Question 6

there is no correct number for an effective span of control, the effectiveness will depend upon:

Answer 6

• personality of manger
• skills of the employees/subordinates
• size of the business
• extent to which employees are clear about objectives of the business

Question 7

what is the chain of command concerned with

Answer 7

way in which responsibility for employees is organised within a business

Question 8

define levels of hierarchy

Answer 8

number of levels in a business’s organisation

Question 9

define delayering

Answer 9

process of reducing the number of levels in an organisation

Question 10

advantages of delayering

Answer 10

• reduce costs
• greater employment responsibility
• quicker decision making

Question 11

disadvantages of delayering

Answer 11

• redundancy payments
• reducing promotional opportunities
• damage to staff morale

Question 12

define empowerment

Answer 12

giving employees the power to do their job

Question 13

define delegation

Answer 13

telling another to do a task

Question 14

what does empowerment result in

Answer 14

• greater responsibility
• greater freedom
• using employee’s initiative