1.9 Decision Making

Question 1

TYPES (8)

Answer 1

Tactical, Operational, Strategic

Question 2

DES OF ALL 3 MAIN.

Answer 2

Strategic=LONG TERM, SHAPE OBJECTIVES, SENIOR MANAGER, LARGE FINANCAL RISK. Tactical=MEDIUM TERM, MIDDLE MANAGERS, TAKES TIME. Operational=DAY TO DAY, ALL STAFF MAKE, LOW RISK.

Question 3

Quality Decisions, Technology decisions

Answer 3

DONE BY MANAGERS/STEPS. DATABASES,SPREADHSHEETS ETC.

Question 4

SWOT ANALYSIS

Answer 4

making tool used to identify a firm’s internal strengths and weaknesses, as well as external threats and opportunities. SWOT=STRENGTH,WEAKNESS,OPPERTUNITY,THREATS.

Question 5

ROLE OF MANAGER(THE 4 C’S)

Answer 5

POCCCCDM= PLAN,ORGANISE, COMMAND, COMMUNICATE, CO-ORDINATE, CONTROL, DELEGATE, MOTIVATE.

Question 6

EVALUATE & MEASURING DECISIONS (3/3)

Answer 6

increased productivity, increase profits, growth of business//employee less motivated, production disturbed, increase customer complaints, surveys.