17 Barriers to communication

Question 1

State the barriers to communication

Answer 1

1. Lack of clarity
2. Technological breakdown
3. Poor communication skills
4. Jargon
5. Distractions
6. Business culture (business may develop culture of poor communication)
7. Long chain of command (too many layers of management in organisation, message takes longer)
8. Using the wrong medium (might use wrong communication method)
9. Different countries, languages and cultures

Question 2

How can barriers to communication be removed?

Answer 2

1. Recruitment (recruiting people with good communication skills)
2. Training
3. Written communication (providing standard company letters with specific structure, which can be used by all staff)
4. Improving technology (may have to repair or replace equipment to prevent technological breakdown)
5. Shorten chain of command (shorter chain of command means info can be passed on quickly)
6. Social events (employees from different departments getting to know each other)
7. Culture change (introducing policies to make business work towards a climate of openness and trust)