1.4 Managing People Flashcards
Staff as an asset staff as a cost +-
asset= concentrates on needs,rewards,motivation
+ more efficient staff
-costs too high
Cost=identify needs of business e.g hiring
+more cost-effective workforce, decision making is quicker
-less successful recruitment
Dismissal and redundancy
D-break of contract or unacceptable behaviour
R- job no longer exists , payable
Role of trade unions and methods of industrial action
Workers in a group to protect their legal rights
1.work to rule (just do what’s on their contract, normal pay.)
2.overtime ban(refusing to work overtime)
3.go slow(working at slowest least productive rate)
4.strike
Growth of part time and flexible working +-
+cheaper to employ as entitled to less benefits
+wide range of potential recruitments (working mothers)
-employees feel less loyal therefore less motivated
Reasons to recruit employees
-business expansion
-existing employees leave
-business needs new people with new skills
Methods of recruitment and +-
Internal recruitment= staff already employed, involves promotion
+cheaper and quicker, motivation as promotion
-limits amount of applicants
External recruitment= job centres,adverts,agencies
+large amount of applicants with new skills
-longer process
Training leads to……
Better productivity
Less supervision needed
Motivation (empowerment)
On the job and off the job training and +-
On the job =Employee receives training whilst in workspace (demonstrating,job rotation)
+cost effective
-bad habits may be passed on
Off the job= takes place outside of workplace (college,centres,online)
+wider range of qualification can be obtained
-more expensive
Hierarchy,span of control,narrow and wide span, chain of command
Hierarchy is the number of layers within an organisation.
Span of control is number of people who a manager is responsible for .
Narrow span of control-closer supervision,effective communication.
Wide span of control- cheaper, less managers
Chain of command-the lines of authority in a business
Tall vs flat structures
Tall- many layers with narrow spans of control, takes longer for communication = more staff= higher costs
Flat-few layers of hierarchy , wider spans of control, faster communication =less staff=lower costs
+- delayering (tall to flat)
+ lower management costs, faster decision making and shorter communication paths.
-wider spans of control,too wide?
Centralised and decentralised decision making +-
Centralised = decision making at top of hierarchy
+easier to implement policies and is simple to understand
-lack of authority Down the hierarchy may reduce manager motivation
Decentralised = decision making is spread out down the hierarchy.
+improved levels of customer service, improve staff motivation.
-harder to ensure control and consistent policies
Delegation and empowerment +-
Delegation = is the assignment of tasks from authority.
+reduces manager workload and stress, subordinates feel empowered.
-quality and experience of subordinate may not be high enough.
Empowerment = giving authority to make decisions front line, higher skill task
Theories of motivation
Taylor = workers are only motivated by money (piece rate payment)
Maslow = 5 levels of human needs have to be fulfilled to be motivated (self actualisation,esteem,social,safety,psychological)
Herzberg = motivate employees with recognition and promotion whilst ensuring hygiene factors are met
Mayo = better communication,involvement and working in teams = motivation.
Difference between employee engagement and motivation
Engagement = employee is positive about their work, works to improve and engages.
Motivation = has will to work, due to work incentives
