13 Project Stakeholder Management

Question 1

This type of communication means that
information is happening among stakeholders,
like in a forum. Examples are meetings,
videoconferences, phone calls, and ad-hoc
conversations. It means that the participants
are actively communicating with one
another.

Answer 1

Interactive communications

Question 2

A data gathering technique that’s similar to
brainstorming, but provides brainstorming
meeting participants with the questions and
topics for brainstorming before the stakeholder
identification meeting.

Answer 2

Brain writing

Question 3

Stakeholders—such as management, the project
manager, program manager, or customers—that
have the authority to make decisions in the
project.

Answer 3

Key stakeholder

Question 4

Part of stakeholder analysis classification. A
leading stakeholder is aware of your project, they
want your project to be successful, and the
stakeholder is working to make certain the
project is a success.

Answer 4

Leading stakeholder status

Question 5

A stakeholder who does not want the project to

exist and is opposed to the project.

Answer 5

Negative stakeholder

Question 6

A stakeholder who has neither a positive nor

negative attitude about the project’s existence.

Answer 6

Neutral stakeholder

Question 7

Part of stakeholder analysis classification. A
neutral stakeholder is aware of your project and
is not concerned if the project succeeds or fails.

Answer 7

Neutral stakeholder status

Question 8

A stakeholder who sees the benefits of the
project and is in favor of the change the project is
to bring about.

Answer 8

Positive stakeholder

Question 9

This is an analysis meeting to examine and
document the roles in the project. The role’s
interests, concerns, influence, project
knowledge, and attitude are documented.

Answer 9

Profile analysis meeting

Question 10

This type of communication extract information
from a central repository. Communications that
allow stakeholders to retrieve information from a
central source as needed.

Answer 10

Pull communications

Question 11

This type of communication happens when the
sender sends the same message to multiple
people. Good examples are broadcast
text messages, faxes, press releases,
and group e-mails.

Answer 11

Push communications

Question 12

It’s a software program to
store and analyze project data for reporting. A
common software will take project data,
allow the project manager to pass the data
through earned value management, for example,
and then create forecasting reports about the
project costs and schedule.

Answer 12

Reporting system

Question 13

Part of stakeholder analysis classification. A
resistant stakeholder is aware of your project,
but they do support the changes your project will
create.

Answer 13

Resistant stakeholder status

Question 14

Anyone who is affected by the existence of the
project or who can affect the project’s existence.
They can enter and exit the project as
conditions change within the project.

Answer 14

Stakeholder

Question 15

An activity that ranks stakeholders based on their
influence, interests, and expectations of the
project. Stakeholders are identified and ranked,
and then their needs and expectations are
documented and addressed.

Answer 15

Stakeholder analysis

Question 16

These are charts and diagrams that help the
project manager determine the influence of
stakeholders in relation to their interest in the
project. Common classification models include
the power/interest grid, the power/influence
grid, the influence/impact grid, and the salience
model.

Answer 16

Stakeholder classification models

Question 17

The project manager works to keep the project
stakeholders interested, involved, and supportive
of the project. Through communication,
management skills, and interpersonal skills, the
project manager can work to keep the project
stakeholders engaged and interested in the
project.

Answer 17

Stakeholder engagement

Question 18

A project initiation activity to identify, document,
and classify the project stakeholders as early as
possible in the project.

Answer 18

Stakeholder identification

Question 19

The project management knowledge area that
focuses on the management and engagement of
the project stakeholders. There are four
processes in this knowledge area: identify
stakeholders, plan stakeholder management,
manage stakeholder engagement, and Monitor
Stakeholder Engagement.

Answer 19

Stakeholder management

Question 20

It documents a strategy for managing the
engagement of project stakeholders. It
establishes stakeholder engagement and defines
how the project manager can increase and
improve stakeholder engagement.

Answer 20

Stakeholder engagement plan

Question 21

The project manager works with the project
team and subject matter experts to create a
strategy to manage the project stakeholders.

Answer 21

Stakeholder engagement planning

Question 22

A documentation of each stakeholder’s contact
information, position, concerns, interests, and
attitude toward the project. The project manager
updates the register as new stakeholders are
identified and when stakeholders leave the
project.

Answer 22

Stakeholder register

Question 23

This is part of stakeholder analysis classification.
This stakeholder is aware of your project
and is supportive and hopeful that the project
will be successful.

Answer 23

Supportive stakeholder status

Question 24

Part of stakeholder analysis classification. It
means the stakeholder doesn’t
know about the project and the effect the project
may create on the stakeholder.

Answer 24

Unaware stakeholder status