1.3

Question 1

The importance of change approval process

Answer 1

Standardizes necessary information so the committee can make a decision

Determines scope, purpose, schedule, affected systems, impact, and risks associated with the change

Question 2

What role does the owner of the application/data have in change management?

Answer 2

The owner is kept informed as the change happens and verifies that the finished product is acceptable

Question 3

Why is it important to determine stakeholders in the change management process?

Answer 3

It might not be as obvious as you might think

Any change could have enterprise-wide changes that can even bring down the entire business

Question 4

Why is an impact analysis important during change management?

Answer 4

Both doing the change and not doing the change have risks

Your fix might not fix anything
The fix might break something else
OS failures and data corruption might happen

The lack of a change can cause security vulnerabilities or application unavailability

Question 5

An environment with no connection to the real world or production system. Used to test network changes and backout plans.

Answer 5

Sandbox

Question 6

Why is using a sandbox important in change management?

Answer 6

Allows the devs to work out any kinks in the change. Also allows devs to test the finished product as well as the backout plan.

Question 7

Why is having a backout plan important in change management?

Answer 7

If the change does not work as intended, the devs can roll back the network to a known-good state.

Nothing will ever work perfectly all the time.

Some changes are difficult to revert, so be sure you have a full and complete backup of the system in case the backout plan fails.

Question 8

Why is considering maintenance windows important during change management?

Answer 8

It is important to know when a change will least impact a business. For example, during the night or during holidays.

Downtime can affect production.

Question 9

SOP stands for

Answer 9

Standard operating procedure

Question 10

Why are SOPs important during change management?

Answer 10

SOPs help to standardize change control processes

Helps the company be efficient and well-informed

Question 11

What is the difference between change management and technical change management?

Answer 11

Change management is concerned with “what” needs to change

Technical change management is concerned with “how” to change it

Question 12

Lists used to allow or prevent certain applications from working in your environment

Answer 12

Allow lists / deny lists

Question 13

A list of applications that can run in an environment; everything else is blocked

This method is very restrictive

Answer 13

Allow list

Question 14

A list of applications that are blocked from running in an environment; everything else is allowed

This method is very lenient

Answer 14

Deny list

Question 15

What is the importance of restricted activities during change management?

Answer 15

This prevents the people doing the changes from widening the scope of the process

Unauthorized scope changes can cause many issues

It could cause serious networking problems that are difficult to solve, or communication issues due to confusion

Question 16

Why is downtime important to consider in change management?

Answer 16

It is disruptive and can affect the company’s bottom line.

People need time to prepare. Send out emails/calendars to warn them.

Question 17

A method commonly used to prevent downtime during network changes

Answer 17

Switch to a temporary secondary system, update the primary system, and then switch back to the updated primary system

Also provides a great backout plan

Question 18

The change process should be as ______ as possible.

Answer 18

Automated

Question 19

Why is it important to consider restarting after a change has been implemented? (3 reasons)

Answer 19

It can test if the change can withstand a power outage

A restart may be necessary to implement a change

This contributes to downtime; users may need to logout

Question 20

Why is it important to consider legacy applications during change management? (3 reasons)

Answer 20

They are often no longer supported by the dev; you’re now the support team

No one may understand how to work with the system, so they are afraid to change it. You may need to document the application so that in the future, it is easier to support it.

It might have quirks that are unique to it.

Question 21

Why are dependencies important to consider during change management?

Answer 21

Some applications may not work until another application is installed/updated

This widens the scope of the change

Dependent applications might not even be on the same system

Question 22

Why is documentation important during change management?

Answer 22

Documentation can become outdated very quickly, so it’s important to be required alongside the change management

Update diagrams to reflect new configurations/layouts

Update policies/procedures to reflect new applications

Question 23

Why is version control important to consider during change management?

Answer 23

Helps revert to a previous setting if one version does not work properly with the rest of the network

Affects configurations, patches, and registry entries