12. Organizing for Business Success Flashcards
RESPONSIBILITIES FOR POLICIES AND PROCEDURES
Organizing for Business Success
The most basic stage of organizational development
Craft stage
- No formal division of labor
- Supervision is sometimes used for coordination
- Typically, everyone helps out (accommodates) each other to get the work done
Organizing for Business Success
has labor divided into management and non-management categories,
e.g., practice owner and staff PT
entrepreneurial stage
- Work is coordinated by supervision more than by mutual accommodation
- Communication takes a little more time because of the division of labor
Organizing for Business Success
Large organizations become larger by:
- Horizontal integration (offering current services to new groups of customers)
- Vertical integration (offering new services)
Organizing for Business Success
the organization is large, necessitating additional means of coordinating work:
bureaucratic stage
- Large management structure
- Large divisions of labor
- Distinct operating departments divided by specialization
- Heavy reliance on work standardization
- Sometimes, additional divisions of the organization
Bureaucratic Stage
Organizing for Business Success
Traditional challenges of a large organization include:
- Slow to respond to change
- Difficulty generating new ideas
- Slow recognition of customer and employee needs
Organizing for Business Success
The organization can be segmented into divisions based on:
- Geography
- Services
- Distinctive characteristics
Organizing for Business Success
this structure blends the traditional bureaucratic and product line structures. Efficiency is achieved through standardization and mutual accommodation; less reliance on supervision. Independent department managers and program managers coordinate the staff involved in delivering services incorporated in the program
Matrix/Adhocracy Stage
Organizing for Business Success
_____ is one way to coordinate work.
Work design
Work design is the process of fleshing out a job, i.e., assigning content to job categories
Organizing for Business Success
Training requirements, job duties, responsibilities, interactions, work process are all part of the
work design
Organizing for Business Success
It is the tacit and agreed upon give and take, offering and accepting assistance, etc., that occurs between individuals working toward the achievement of their shared goals
Mutual accommodation is the simplest method of work coordination.
Organizing for Business Success
the simplest method of work coordination used mostly in the craft stage
Mutual accommodation
Organizing for Business Success
_______ is intended to reduce variations with less supervision.
Standardization
Organizing for Business Success
Guide and assist employees to perform their work in a manner and timeframe that complements the work of others in the workgroup
Supervision
Organizing for Business Success
Everyone on the same page and everyone on the right page
USEFULNESS OF POLICIES AND PROCEDURES
Organizing for Business Success
Who? What? When? Where? How? The rules that govern procedures. Guide an organization’s decisions and actions
Policies
Organizing for Business Success
Do not have an implicit or explicit contract for ongoing employment. Alternative or flexible employment arrangements to full-time employment. Long-term placements to substitute for staff on extended leave
Contingent Worker
Organizing for Business Success
The established methods for conducting the business of an organization. Series of steps to carry out a policy.
Procedures
Organizing for Business Success
stage of organization:
- Large management structure
- Large divisions of labor
- Distinct operating departments divided by specialization
- Heavy reliance on work standardization
- Sometimes, additional divisions of the organization
bureaucratic stage
Organizing for Business Success
offering current services to new groups of customers
(type of integration)
Horizontal integration
Organizing for Business Success
offering new services
(type of integration)
Vertical integration
Organizing for Business Success
To minimize large organization challenges, an organization can be segmented into _________. Where control of the organization may be centralized, or it may be localized within a division.
divisions
Organizing for Business Success
A _______ structure blends the traditional bureaucratic and product line structures. Creates dual system of responsibility & accountability
matrix
Organizing for Business Success
Strategies for coordinating goal-oriented work among two or more individuals working together include:
- Mutual accommodation
- Work standardization
- Supervision
