10. Leading, Managing and Supervision Flashcards
the act of keeping a grasp on a situation and ensuring that plans and policies are implemented properly
Supervision
includes giving instructions and inspecting the accomplishment of a task
supervision
who benefit from appropriate supervision
Both managers and staff members
involves judging the worth, quality or significance of staff, ideas, or things, and it includes looking at the ways in which people accomplish a task
Evaluation (Feedback)
For the person being evaluated, it means getting feedback on how well something is being done and interpreting that feedback
is a structured lesson designed to provide employee with knowledge and skills to perform a task
Training
is a process designed to help employers gain greater competence and to overcome barriers to improve job performance
Coaching
Manager qualities needed to counsel effectively:
- Respect for employees
- Self-awareness
- Credibility
- Empathy
includes an awareness of a person’s individuality through unique values, attributes, and skills
Respect for employees
This is a self-understanding by the manager. The more managers are _______ of their own values, needs, and biases, the less likely they will be to project their feelings onto employees
Self-Awareness
This is achieved through both honesty and consistency between the manager’s statements and actions
Credibility
Understanding a staff member’s situation
Empathy
Empathetic managers are better able to help subordinates identify a negative situation and develop a plan to improve the situation
Help employees grow and develop in their ability to achieve organizational or individual goals
goal of counseling
Involves talking with a person in a way that helps that person solve a problem or helps to create conditions that will cause the person to improve behavior
Counseling
the organization is managed by steering councils with horizontal governance to create strategic plans and missions.
Matrix Management
- The organization is considered similar to a living organism, with managers as an organizational part with multiple directives.
- Management categories include functional and operational managers.
the counselor identifies the problem and tells the employee what to do about it
(type of counseling)
Directive Counseling
the employee identifies the problem and determines the solution with the help of the counselor
(type of counseling)
Nondirective Counseling
Three main objectives of Performance Appraisals:
- To measure performance
- To increase performance
- To develop career goals
is getting work/organizational goals completed through the directed efforts of one or more employees. The formally recognized leadership of an organization:
Management
Intentionally influencing the beliefs and actions of willing followers
Leadership
guide, and set the overall course, and determine the major goals of organizations.
Leaders
The leader really is not a job title with a clear job description.
implement the plans to accomplish those goals through oversight of combined efforts of others on a day-to-day basis.
Managers
what makes a leader?
the perspective of leaders:
- Person Perspective: Is it who leaders are that makes them leaders?
- Results Perspective: Is it what leaders achieve that makes them leaders?
- Position Perspective: Is it where leaders operate that makes them leaders?
- Process Perspective: Is it how leaders get things done that makes them leaders?
leadership contradictions: be in control and project confidence
Realize limitations
leadership contradictions: be wise
be modest to avoid self-enhancement
