10. Leading, Managing and Supervision

Question 1

the act of keeping a grasp on a situation and ensuring that plans and policies are implemented properly

Answer 1

Supervision

Question 2

includes giving instructions and inspecting the accomplishment of a task

Answer 2

supervision

Question 3

who benefit from appropriate supervision

Answer 3

Both managers and staff members

Question 4

involves judging the worth, quality or significance of staff, ideas, or things, and it includes looking at the ways in which people accomplish a task

Answer 4

Evaluation (Feedback)

For the person being evaluated, it means getting feedback on how well something is being done and interpreting that feedback

Question 5

is a structured lesson designed to provide employee with knowledge and skills to perform a task

Answer 5

Training

Question 6

is a process designed to help employers gain greater competence and to overcome barriers to improve job performance

Answer 6

Coaching

Question 7

Manager qualities needed to counsel effectively:

Answer 7

• Respect for employees
• Self-awareness
• Credibility
• Empathy

Question 8

includes an awareness of a person’s individuality through unique values, attributes, and skills

Answer 8

Respect for employees

Question 9

This is a self-understanding by the manager. The more managers are _______ of their own values, needs, and biases, the less likely they will be to project their feelings onto employees

Answer 9

Self-Awareness

Question 10

This is achieved through both honesty and consistency between the manager’s statements and actions

Answer 10

Credibility

Question 11

Understanding a staff member’s situation

Answer 11

Empathy

Empathetic managers are better able to help subordinates identify a negative situation and develop a plan to improve the situation

Question 12

Help employees grow and develop in their ability to achieve organizational or individual goals

Answer 12

goal of counseling

Question 13

Involves talking with a person in a way that helps that person solve a problem or helps to create conditions that will cause the person to improve behavior

Answer 13

Counseling

Question 14

the organization is managed by steering councils with horizontal governance to create strategic plans and missions.

Answer 14

Matrix Management

• The organization is considered similar to a living organism, with managers as an organizational part with multiple directives.
• Management categories include functional and operational managers.

Question 15

the counselor identifies the problem and tells the employee what to do about it

(type of counseling)

Answer 15

Directive Counseling

Question 16

the employee identifies the problem and determines the solution with the help of the counselor

(type of counseling)

Answer 16

Nondirective Counseling

Question 17

Three main objectives of Performance Appraisals:

Answer 17

1. To measure performance
2. To increase performance
3. To develop career goals

Question 18

is getting work/organizational goals completed through the directed efforts of one or more employees. The formally recognized leadership of an organization:

Answer 18

Management

Question 19

Intentionally influencing the beliefs and actions of willing followers

Answer 19

Leadership

Question 20

guide, and set the overall course, and determine the major goals of organizations.

Answer 20

Leaders

The leader really is not a job title with a clear job description.

Question 21

implement the plans to accomplish those goals through oversight of combined efforts of others on a day-to-day basis.

Answer 21

Managers

Question 22

what makes a leader?
the perspective of leaders:

Answer 22

• Person Perspective: Is it who leaders are that makes them leaders?
• Results Perspective: Is it what leaders achieve that makes them leaders?
• Position Perspective: Is it where leaders operate that makes them leaders?
• Process Perspective: Is it how leaders get things done that makes them leaders?

Question 23

leadership contradictions: be in control and project confidence

Answer 23

Realize limitations

Question 24

leadership contradictions: be wise

Answer 24

be modest to avoid self-enhancement

Question 25

leadership contradictions: Lead

Answer 25

Get out of the way

Question 26

leadership contradictions: Build systems and teams

Answer 26

Take little direct credit for successful systems and teams

Question 27

Lead from alongside rather than from above.

Answer 27

lateral leaders

Team members may have several lateral leaders.

Question 28

The more creative, flexible, and self-motivated people need to be, the more…

Answer 28

decentralized (lateral) leadership needs to be.

Question 29

= vertically arranged tiers of personnel in an organization.

Answer 29

Hierarchy

Question 30

________ represents a chain-of-command with direct, upward, reporting responsibility (direct reporting)

Answer 30

The hierarchy

Question 31

Traditionally, organization hierarchies divide management into three tiers:

Answer 31

• Upper level management: vision, values, mission
• Middle level management: coordination of groups
• Lower level, or first-level management: short term goals

Question 32

Skills of Managers:

Answer 32

• Technical skill
• Human skills
• Conceptual skills

Question 33

the ability to see the “big picture”

Answer 33

conceptual skills

Question 34

top level mgmt requires what type of skill?

Answer 34

interpersonal skills

Question 35

supervisory (lower) level requires what type of skill?

Answer 35

technical skills

Question 36

managers impose their decisions on staff; demand compliance

(managerial style)

Answer 36

autocratic

Question 37

decisions made by consensus vote of employees

Answer 37

Laissez-faire/Democratic

Question 38

reliance on personality to lead & inspire employees

Answer 38

Charismatic

Question 39

consider advice & feelings of others prior to making decisions

(managerial style)

Answer 39

Consultative

Question 40

allows staff to assume responsibility for decision-making & problem-solving via assignments from manager

(managerial style)

Answer 40

Delegating

Question 41

uses power of persuading staff that decisions already made are the correct ones to implement

(managerial style)

Answer 41

Persuasive

Question 42

reward staff in return for compliance, e.g., bonus incentive

(managerial style)

Answer 42

transactional

Question 43

focuses on staff and attitude development to improve their knowledge and skill

(managerial style)

Answer 43

Transformational

Question 44

A key strength of an effective manager is selecting and using the_____

Answer 44

appropriate style

– Appropriate to the employee – At the right time

Question 46

Much of what takes place in organizations occurs by routines people work out by themselves

Answer 46

Distributed leadership

Question 47

= a small number of people charged with making meaningful work-related decisions

Answer 47

Small size teams

Question 48

The purpose is to improve coordination between distinct but interdependent organization subunits and external stakeholders. Formed for a limited duration:

Answer 48

Cross-functional team

Question 49

Autonomous or semiautonomous in terms of direction and oversight

Answer 49

Self-managed work team

Question 50

difference bet mgmt and leadership

Answer 50