11 - Social & Emotional Interfaces Flashcards
What does CSCW mean?
Computer-supported collaborative work
Types of CSCW systems - Common structures
Location of use: same vs. different location
Time of use: same vs. different time
Awareness Mechanisms (2 types)
Explicit awareness
vs
Peripheral awareness:
Angle of Orientation
Sommers, 1959
angle of how users are seated around a table
-> orientation of users (and thus the location of on-screen content) has important implications
Proxemic Interaction
Use of space (physical distance) is important in interpersonal communication
-> distance person to display/device/…
Today’s Challenges in different time / different space systems
Information overload and interruptions
- shorter attention span; less time (and aptitude) to do focused tasks
Privacy
Closed systems
Expressive Interfaces
Creating user experiences that elicit, encourage, or avoid specific emotional reactions
The Pleasure Model (Jordon (2000))
Four different types of pleasure when interacting with products
physio-pleasure -> is the sensory or touch experience good?
socio-pleasure -> does the interface make me feel connected with others?
psycho-pleasure -> does the interface generate the right amount of cognitive load? feeling of mastery?
ideo-pleasure -> is the product compatible with my ethical standards?
User Frustration -> How to Avoid
Error Messages -> Should not be crypted or frustrating
Anthropomorphism definition
Attributing human-like qualities to inanimate objects
The Uncanny Valley Hypothesis
If the agent is closely but not fully realistic, it will provoke
very negative emotional responses from humans
Persuasive Technologies definition
Interactive computing systems deliberately designed to change people’s attitudes and behaviors
Pop-Up-Ads, Recommendations, Fitness Devices, …
