11/20 Class

Question 1

balanced scorecard

Answer 1

financial
customer
internal processes
learning and growth
these try to help us make employees responsible

Question 2

log measures vs lead measures

Answer 2

measures of results from past efforts vs factors that drive future performance

Question 3

objective measures vs subjective measures

Answer 3

readily quantified and verified vs judgmental in nature

Question 4

financial measures vs nonfinancial measures

Answer 4

those expressed in monetary terms vs nonmonetary units

Question 5

internal measures vs external measures

Answer 5

…..

Question 6

activity based vs strategic based responsibility

Answer 6

……