10 - Ethics Flashcards

1
Q

Ethics

Ethical Framework

A
  • Commitment - statements of values and codes of ethics
  • Leadership
  • Operational - policies, procedures and tool-kits for employees
  • Oversight - monitoring of progress
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2
Q

Ethics

Useful MI

A
  • Lapses/cancellations
  • Complaint volumes
  • File reviews
  • Business mix
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