10. Diversity, Inclusion and Teamworking

Question 1

What is diversity?

Answer 1

Diversity is about empowering people by respecting and appreciating what makes them different irrespective of age, sex, disability

Question 2

What is inclusion?

Answer 2

Inclusion is about accommodating all people

Question 3

What is the difference between diversity and inclusion?

Answer 3

Diversity focuses on the makeup of a workforce including personal, physical and social characteristics.

Inclusion is about creating a work environment and culture where all employees can participate and thrive.

Question 4

What are the benefits of diversity and inclusion?

Answer 4

Better morale (employees feel included)

Increased productivity

Higher social consciousness

Question 5

What are the negatives of diversity and inclusion?

Answer 5

Communication barriers

Tokenism - Choosing a candidate based on an under represented group rather than merit

Question 6

What is unconscious bias?

Answer 6

Unconscious forms of discrimination and stereotyping based on various factors such as race, gender and sexuality

Question 7

How do you reduce unconscious bias?

Answer 7

Develop self awareness

Challenge judgements and prejudices

Question 8

What policies does your company have and how do you comply with them?

Answer 8

My employer encourages supportive and inclusive culture amongst the whole workforce.

Giving equal opportunities and providing representation of all sections of society

Each employee is respected and valued

Providing training for all

Question 9

Explain how the RICS Rules of Conduct relate to inclusion and diversity?

Answer 9

This is the very core of the RICS Rules of Conduct and specifically Rule 4.

RICS recognises that attracting and retaining the best talent requires a commitment to diversity regardless of factors such as race, gender or disability.

Question 10

Tell me an example of where you have worked as well in a team

Answer 10

Working alongside different industry professionals to achieve the same goal.

Completing projects on programme and in budget.

Question 11

How successful do you think this team was?

Answer 11

Can be measured through key performance indicators (KPIs) such as programme, cost, client feedback and general satisfaction.

Question 12

How could you have improved your role within the team?

Question 13

What is a common issue you have come across when working in a team?

Answer 13

Lack of communication.

Different working styles.

Remote working challenges.

Question 14

Why is diversity and inclusivity valuable to a business?

Answer 14

Boosts productivity

Enhances innovation

Higher employee retention

Question 15

What does inclusive communication include?

Answer 15

Aims to create a supportive and effective communication environment.

Verbal & Non verbal communication

Question 16

What is partnering and collaborative working?

Answer 16

Involves two or more people coming together to achieve the same goals.

Question 17

What ISO relates to diversity and inclusion?

Answer 17

ISO 30415

Question 18

What is neurodiversity?

Answer 18

Differences in brain function from person to person that affects daily mental functions

Question 19

How and why should neurodiversity be accommodated in the workplace?

Answer 19

Introducing new skills in the workplace environment could lead to new industry opportunities.

Question 20

What does PAS6463 relate to?

Answer 20

Accommodating neurodiverse needs

Question 21

What is a RACI matrix?

Answer 21

Responsibility
Accountability
Consulted
Informed

This is used to clarify the roles and responsibility of different stakeholders in a project.

Question 22

What is a strategic alliance?

Answer 22

Collaborative relationship between two or more independent companies

Question 23

Explain Tuckmans theory in relation to teamwork

Answer 23

A 5-stage model of team development that teams go through from their formation to their completion of the project.

Forming, Storming, Norming, Performing, Adjourning.

Question 24

Explain the Belbin team roles

Answer 24

Highlights nine types of roles that individuals can play in a team. It includes:

Coordinators, shapers, complete finishes, team workers, plants, implementers.

Question 25

Explain Maslow’s hierarchy of needs

Answer 25

A motivational theory in psychology that compromises a five tier model of human needs.

1) Physiological
2) Safety
3) Love/belonging
4) Esteem
5) Self actualisation

Question 26

What is teamworking?

Answer 26

Teamworking is the collaborative effort of a group to achieve a common goal or complete a task in the most effective and efficient way.

Question 27

Give some examples of how you promote team working?

Answer 27

Regular meetings.

An open and honest approach.

Allowing all parties to contribute.

Question 28

What skills have you got to contribute to teamworking?

Answer 28

My skills include clear identification of the goal and the route towards this. I am organised and review regularly to ensure progress and identify any obstacles.

Question 29

What do you think makes a successful team?

Answer 29

Having a mutual respect.

Common and aligned goals.

Open communication.

Patience can all help make a team successful.

Question 30

What are some types of teams?

Answer 30

Office Team

Project Team

Design Team

Question 31

How do you promote team working?

Answer 31

Mentoring

Listening

Explaining the end goal and steps required to get there

Question 32

What is the RICS Inclusive Employer Mark?

Answer 32

The Inclusive Employer Quality Mark aims to drive behaviour change by encouraging all organisations both large and small, to look carefully at employment practices and have inclusivity at the heart of what they do.

Question 33

What are the key aspects of an effective team?

Answer 33

Clear objectives.

Balanced role.

Effective processes.

Good communication.

Support and trust.

Question 34

How do you improve team dynamics?

Answer 34

Know your team.

Tackle problems quickly and with positive feedback.

Define roles.

Break down barriers.

Clear communication.

Focuses attention.