10. Communication Flashcards

1
Q

What are constraints?

A

Rules used while communicating to ensure security of a message that is sent and to prevent people from writing unacceptable things.

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2
Q

List the five constraints that need to followed while communicating through emails.

A

Laws
Acceptable language
Copyright
Security and password protection
Netiquette

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3
Q

State the seven Email laws.

A

Companies must have Privacy policy clearly stated
Way to “opt out” must be there
Senders of emails should obtain “opt in” info first in many countries
Option for unsubscription must be present
Companies must provide a valid postal address
Many countries don’t allow “harvesting” of email addresses.
No false or misleading subject lines are allowed

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4
Q

What are examples of unacceptable content used in email, text messages or online forums?

A

Obscene images
Usage of profane, abusive and blasphemous language
Racist, exploitative and violent messages
Use of illegal material in messages

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5
Q

List methods of increasing the security of emails.

A

Use a strong password
Change password frequently
Use spam filters to remove suspicious emails to a junk folder
Run an anti- virus and anti- spam software on you computer at all times

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6
Q

What are passive and active email attacks?

A

Passive- the release of email material to other users without your consent
Active- modification of your messages or denial of service ( i.e., overloading your computer by sending thousands of emails which can make internet access seem impossible).

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7
Q

What is netiquette?

A

short form for internet etiquette
The need to respect other user’s views and display common courtesy while posting views in online discussion groups or when sending emails

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8
Q

List ten rules of netiquette.

A

Don’t be abusive
Don’t send spam
Be clear with your messages
Remember that most posts are public and can be read by anyone
Check your spelling and grammer
Respect people’s privacy (don’t publish embarassing info)
Don’t be too compelled to point out errors
Don’t use CAPITAL LETTERS (seen as shouting)
Don’t plagiarize (use quotes if needed)
Don’t use too many emoticons (annoys other users)

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9
Q

What is spam and what are its disdvantages?

A

Spam is unsolicited email sent over the internet.

Disadvantages:
* uses up people’s time
* annoys people
* uses up valuable bandwidth and slows down the internet
* can have viruses attached or be part of a phishing scam
* clogs up user’s inboxes

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10
Q

What are email groups used for?

A

Easier to send out multiple emails if all the IDs are grouped under one name
Companies can target specific groups for marketing purposes
Spammers can create email groups (from harvesting email addresses) and send spam email to thousands of people with just one click
Companies can use email groups to set up meetings (so that everyone is invited and no one is forgotten)

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11
Q

What is the internet used for?

A

sending and receiving emails
chatting online
transferring files
browsing the world wide web

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12
Q

Define internet.

A

It is a concept that connects many networks and relies on physical infrastructure.

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13
Q

Define intranet.

A

Intranet is a computer network based on internet technology but designed for the internal needs for sharing info within a single organization or company.

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14
Q

List the advantages of adopting intranets rather than internet.

A

safer (less chance of hacking or virus)
specific info available
certain external links can be blocked
intranet has better bandwidth
easier to send out sensitive messages
it is possible to create an extranet (outsiders can be given partial access)

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15
Q

What is copyright?

A

Laws that prevent people without permission from copying, printing and sharing confidential documents, emails and other information.

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16
Q

Differences between internet and intranet.

A

Internet- International network
Intranet- Internal restricted access network
Internet is public, Intranet is private
Anyone with and ISP account can use internet, intranet can only be used at certain access points and systems.
Intranet gives only relevant info but internet has info on a huge range of topics
It is easier to block certain sites on intranet than internet
Intranet needs pswds and IDs
Intranet is behind a firewall which is safer.

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17
Q

Define HTTP and HTTPS.

A

Hypertext transfer protocol (secure).
Set of rules that must be obeyed when transferring info and data over the internet. Slower to use https because it has encryption.

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18
Q

Web browser

A

Software that allows users to view web pages on their screen.
* Have homepage
* Can store favourite sites
* Can store history
* Can go backwards and forwards to websites

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19
Q

URL

A

Uniform Resource Locator - web browsers use URLs to access websites. Alphanumeric format:

protocol://websiteaddress/path/filename
protocol - HTTPS or HTTP
website address - domain host, name and type
(www) (website name) (.com)

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20
Q

FTP

A

File transfer protocol- network protocol used when transferring files from one comp to another over the internet.

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21
Q

ISP

A

Internet service provider- a company that provides users with access to the internet for a monthly fee.

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22
Q

Blogs

A

weB LOGs - It is a list of entries in reverse chronological order.
* Regularly updated by single blogger
* Usually public
* People can read only
* Can comment

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23
Q

Wikis

A

Websites that allow users to create and edit web pages using any web browser.
* Anyone can edit info
* Many authors
* Has document history
* Easily edited
* Public

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24
Q

Social networking

A

Sites that allow users to chat, share pics and connect with each other. Users can create profiles.

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25
Q

How can you evaluate the reliability of info on the internet?

A

Anyone can set up website
Some websites are biased and advertise their own products
Excess advertising could be unreliable
Websites ending with .ac and .gov are reliable
Compare info with a book
Check if their are links to other unreliable sites
Check testimonials
Check last update since old websites don’t have reliable info

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26
Q

What are Google, Internet & Chrome?

A

Web Browsers

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27
Q

What are the site’s internet address know as?

A

Uniform Resource Locator (URL)

28
Q

What does HTTP mean?

A

Hypertext Transfer Protocol

29
Q

What does HTTPS mean?

A

Hypertext Transfer Protocol over Secure Socket Layer (SSL)

30
Q

What does FTP mean?

A

File Transfer Protocol

31
Q

What do you have to consider when choosing a website?

A

Traget Audience
Accurate Information
Right Information
Up-To-Date
Unbiased

32
Q

When comparing websites look for…

A

House style (Colour scheme,fonts etc)
Audience
Size
Techniques Use (Hyperlinks etc.)

33
Q

Name 5 interactive features of Websites

A

Online Forms
Email
Games
Quizzes
Questionnaires

34
Q

What is an attachment?

A

A document which is stored as a file on a computer and sent alongside an email, such as a photograph, image or report.

35
Q

What is a distribution list?

A

A list of email addresses and names of people that can be emailed as a group.

36
Q

What are the 5 advantages of having a website?

A

1) Can give a business a global presence.
2) Some companies aren’t necessarily located anywhere so a website means they can realistically serve a very wide area.
3) E-commerce means the business is open 24/7 which can drastically increase revenue.
4) Producing the information as a brochure and other forms of advertising would be very high.
5) Anyone can find them (Google search)

37
Q

What are the 5 disadvantages of having a website?

A

1) Costs of creating one can be high depending on the complexity and size of the site.
2) Requires a powerful database to run the stock-control systems and booking systems. (Takes time to develop)
3) Require secure systems so other people cannot access their info and buy goods fraudulently.
4) Global trading means it must have the stock available to service the demand. (could lead to bad reputation if not)
5) Not all customers wish to use a website.

38
Q

What are the 5 advantage of using the internet for communication via email?

A

1) Usually arrive very quickly after they’re sent.
2) Allows businesses to communicate easily with their customers. (Improve reputation)
3) Quicker to write an email than a business letter as it does not require a formal layout. (Save time)
4) Sending emails rather than posting saves money on buying post stamps, paper and envelopes.
5) Encryption can be used for confidential emails making the email system very secure.

39
Q

What are the 5 disadvantage of using the internet for communication via email?

A

1) Email system relies on everyone having the equipment to send/receive emails and checking their inbox regularly.
2) Can be easily sent to the wrong person giving a lack of confidentiality.
3) Some people receive too many emails which can cause stress.
4) Possible for email systems to be hacked into.
5) Some documents must be scanned into the computer in order to be sent as an attachment which can take longer than a fax machine.

40
Q

What is the internet?

A

A group of interconnected networks that does not contain information but provides transport links for information to pass between computers.

41
Q

What is the World Wide Web?

A

An application that runs on the internet and contains webpages written using Hypertext Markup Language.

42
Q

What does URL stand for?

A

Uniform Resource Locator

43
Q

What does HTTP stand for?

A

Hypertext Transfer Protocol

44
Q

What is ‘www.’?

A

The name of the host server

45
Q

What is ‘.com’?

A

The domain name

46
Q

What is ‘.uk’?

A

The country code

47
Q

How do we access the World Wide Web?

A

Via browsers

48
Q

What is an intranet?

A

A private network used within an organisation that is inaccessible to the public.
It can be used to share resources and communicate via email.

49
Q

How are intranets protected against access from unauthorised users?

A

Using firewalls

50
Q

What does ISP stand for?

A

Internet Service Provider

51
Q

List four services that an ISP offers.

A

Variety of bandwidth options
Email service
Security package
Online and phone support

52
Q

List three requirements to use the internet.

A

Internet browser software
A telecommunications link (e.g. ADSL)
A modem

53
Q

Define the term bandwidth.

A

The rate of data transmission, measured in binary digits per second (bit/s)

54
Q

The higher the bandwidth…

A

the quicker data flows along the line

55
Q

List two things a higher bandwidth does.

A
  1. Loads pages faster
  2. Downloads large files faster
56
Q

What does ADSL stand for?

A

Asymmetric Digital Subscriber Line

57
Q

What does ADSL provide?

A

Broadband

58
Q

How does ADSL transmit data?

A

Via copper cables

59
Q

ADSL is permanently switched on, which means that there is no need for what?

A

Dial-up

60
Q

ADSL has how much bandwidth?

A

Up to 20 Mbps

61
Q

How does ADSL compare to fibre optic in terms of price?

A

It is cheaper

62
Q

What are ADSL and fibre optic both?

A

Data transfer technologies

63
Q

What kind of cabling does fibre optic use?

A

Cabling made of glass fibres

64
Q

How is data sent through fibre optic cables?

A

Data is sent as pulses of light

65
Q

Fibre optic has how much bandwidth?

A

Extremely high bandwidth

66
Q

What is fibre optic immune to?

A

Interference

67
Q

How is the cost of fibre optic described?

A

Expensive