Level 1 – Emergency Response First Member 1. When responding to an emergency incident SHALL

exercise caution when approaching the site, particularly when hazardous materials are indicated or suspected take charge of the scene, assuming the role of the initial Incident Commander and implement IMS as required until relieved of these duties The first police officer is designated as the Incident Commander until relieved by a supervisory officer, or the appropriate external agency having jurisdiction over the incident. if not a police officer, take charge of the scene until relieved by the first attending police officer designate a line of approach to the scene that allows for the least risk possible and notify the Communications Operator – Communications Services (Communications Operator) assess the situation and notify the Communications Operator of o the type or nature of the incident o the location and extent of damage o casualty information o potential hazards o if a separate radio channel will be required for emergency operations o the need for additional members and specialized response o the need for a supervisory officer to attend o whether immediate traffic diversion is required o whether Toronto Paramedic Services (Paramedics) or Toronto Fire Services (TFS) response and equipment are required establish a preliminary command post, in a location that is away from all hazardous conditions There will only be one command post for any incident. When multiple jurisdictions or agencies are involved in the incident, there will be a single unified command.

Level 1 – Emergency Response First Member direct all responding units to the scene, advising them of

o existing hazards o required equipment o the presence of any explosive device(s) o active attacker(s) o personal protective equipment o safe method of entry to the scene o routes to be avoided o routes to be closed to non-emergency traffic take the required actions deemed immediately necessary to contain the emergency and prevent or minimize the loss of life evaluate the need for, and establish a clearly identified staging area, as required communicate the location of the staging area to all responding units and jurisdictions if a staging area is established, assign a staging area manager to track and control all available resources in conjunction with the ranking TFS member at the scene, evaluate the requirement for evacuation The decision to evacuate during civil disturbances or extraordinary police situations, such as hostage, barricade or terrorist incidents is a police responsibility. The decision to evacuate during a natural and man-made disaster is the responsibility of fire services. assign members to complete necessary functions such as o securing inner and outer perimeter o clearing access and egress routes for responding emergency vehicles o ensuring access to scene is restricted to authorized personnel liaise with other responding emergency services supervisors maintain radio communication ensure persons are assisted to safety when necessary and if qualified to do so, perform the required standard first aid treatment notify a supervisor Upon arrival of Paramedics or TFS personnel SHALL continue to render assistance until relieved by such persons.

First Supervisory Officer 3. After being briefed by the first member or first officer on scene SHALL

assess the need to assume the role of Incident Commander and assume the role until relieved of this function, if necessary reassess the situation advise the Communications Operator of the status of Incident Commander and the new assessment of the incident and any new information notify the divisional Officer in Charge consider expanding the IMS as necessary by delegating members to complete necessary functions ensure the following are established, co–ordinated and supervised o secure inner and outer perimeters o clear access and egress routes for responding emergency vehicles o access to scene is restricted to authorized personnel o staging area for additional responding units o a command post located at a safe distance and near other emergency services command posts, when safe to do so o assign one police officer at the scene to maintain radio communication with the Communications Operator and command post support staff, as required ensure all members are directed to complete and submit the applicable eReports prior to the completion of their tour of duty

Officer in Charge 4. When notified of an emergency incident SHALL

advise the Unit Commander, if appropriate ensure the particulars are recorded in the Unit Commanders Morning Report (UCMR)

Incident Commander 5. If assessing that the situation has escalated and is becoming a Level 2 – Major Incident SHALL

take appropriate immediate action, consider expanding the IMS as necessary by assigning members to complete necessary functions notify the Operations Supervisor – Communications Services (Operations Supervisor) and request that the divisional Officer in Charge, Toronto Police Operations Centre (TPOC) and EM&PO unit be notified to monitor and attend as required

Incident Commander 6. When responding to an incident SHALL

ensure a communication strategy is developed and communicated assign a public information officer 7. Upon conclusion of an emergency incident SHALL complete an After-Action Report, as required.

Public Information Officer 8. When designated as the public information officer, in consultation with the appropriate member of Corporate Communications SHALL

assist and/or develop a communication strategy respond and assume the following duties o media briefings o community relations activities, including the use of social media to inform the public o rumor control

First Supervisory Officer 10. When responding to a Level 2 – Major Incident SHALL

notify the divisional Officer in Charge notify the Officer in Charge – TPOC request the Operations Supervisor to notify the on–call member of EM&PO consider obtaining the assistance of additional members from neighbouring divisions, and request through the TPOC request assistance, as required, from such specialized units/services as o EM&PO, including Mounted and Explosive Disposal Unit (EDU) o Specialized Emergency Response, including Emergency Task Force (ETF), Marine Unit (MAR) and Police Dog Services (PDS) o Intelligence Services o Corporate Communications o Wellness o Community Partnership & Engagement Unit – Volunteer Resources o other police services o Regional Police Air Support Units (when authorized) when in the role of Incident Commander, continue in the role until relieved ensure the following are established and supervised o secure inner and outer perimeters o clear access and egress routes for responding emergency vehicles o access to scene is restricted to authorized personnel o staging area for additional responding units/agencies o a command post located at a safe distance and near other emergency services command posts and relocate if necessary if not already on scene, ensure the attendance of Paramedics and/or TFS, as required ensure persons are assisted to safety when safe to do so assess and determine whether it is appropriate to recommend Shelter in Place, to commence evacuation, or in the case of a school, Hold and Secure, or a Lockdown

Officer in Charge of Responding Units 11. When notified of a Level 2 – Major Incident SHALL

update the Unit Commander ensure the particulars are recorded in the Unit Commanders Morning Report (UCMR)

Incident Commander 12. When responding to a Level 2 – Major Incident SHALL

ensure that the duties listed for the First Supervisory Officer are completed co–ordinate and manage the police response to the incident, ensuring the necessary functions of the IMS are being addressed This IMS is comprised of five (5) primary functions: Command Operations, Planning, Logistics and Finance & Administration. The Service also includes two (2) additional functions: Investigations and Victim Management. sufficient police, emergency and support agency personnel attend conduct regular briefings with members of the Incident Management Team (IMT) conduct unified command briefings with other responding agencies

10-01 Emergency Incident Response Flashcards by Jason Ngo

What is the Rationale?

This Procedure provides direction to ensure a standard approach when implementing the Incident Management System (IMS) in response to any emergency incident including, but not limited to those involving hazardous materials, infrastructure disruptions that may involve utility and power failures, natural hazards such as severe weather, or a disease or other health risk.

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What is the Supervision?

Supervisory Officer attendance mandatory when
o determined by the first member on scene or by Communications Services
o when responding to a Level 2 or 3 Incident
Supervisory Officer notification mandatory when responding to an emergency incident

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Procedure

This Procedure has been divided in three levels of operation: Level 1 – Emergency Response, Level 2 – Major Incident and Level 3 – Disaster Incident. Whether an incident is a Level 1, 2 or 3 will be determined by

proper assessment and the application of identified criteria. Depending upon the circumstances, the emergency response can begin at any one of the three levels and includes the steps in the previous levels.

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Emergency Planning

The Service has enhanced its emergency planning ability by the creation of the

Emergency Preparedness Committee (EPC). The EPC is mandated to increase the emergency preparedness; planning, mitigating, responding to and recovering from emergency incidents.

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Emergency Planning

To achieve this mandate, the EPC has established sub-committees reflective of the Incident Management System (IMS):

Public Information, Health and Safety, Investigative, Operations, Planning, Logistics, and Administration and Finance. Emergency Management & Public Order (EM&PO) plays an integral role in the EPC as their members are active in each of the subcommittees.

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Incident Management System (IMS)

The IMS is based on a doctrine enacted by the Ministry of the Solicitor General that recommends IMS as the

emergency preparedness model in Ontario. The Ontario Association of Chiefs of Police (OACP) has adopted the IMS as the recommended emergency preparedness system for Ontario police services.

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Incident Management System (IMS)

Although the first member on scene assumes the role of Incident Commander, the Service has established a

cadre of trained Incident Commanders, capable of assuming incident command whenever called upon to do so. As well EM&PO is staffed by members who respond to and assist in the management of Level 2 – Major Incidents and Level 3 – Disaster Incidents.

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Incident Management System (IMS)

The Major Incident Command Centre (MICC) may be activated for

Level 2 – Major Incident or Level 3 – Disaster Incident emergencies. MICC staffing will include an officer of sufficient training, rank and authority to access and redirect personnel and material support as required, as well as liaise with other policing partners and external agencies.

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Communication Strategy

When developing a communication strategy, the Incident Commander SHALL appoint a public information officer who will ensure Corporate Communications is consulted, and consider

the target audience (general public, other agencies, Service members)
the information to include in the communication
the form of communication (public address, radio/television, telephone, news releases)
will the communication be accessible to the target audience?

Members SHALL NOT make unauthorized statements to the news media or to the general public. Any information SHALL be approved by the Incident Commander before it is released.

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Level 1 – Emergency Response

First Member

When responding to an emergency incident SHALL

exercise caution when approaching the site, particularly when hazardous materials are indicated or suspected
take charge of the scene, assuming the role of the initial Incident Commander and implement IMS as required until relieved of these duties
The first police officer is designated as the Incident Commander until relieved by a supervisory officer, or the appropriate external agency having jurisdiction over the incident.
if not a police officer, take charge of the scene until relieved by the first attending police officer
designate a line of approach to the scene that allows for the least risk possible and notify the Communications Operator – Communications Services (Communications Operator)
assess the situation and notify the Communications Operator of
o the type or nature of the incident
o the location and extent of damage
o casualty information
o potential hazards
o if a separate radio channel will be required for emergency operations
o the need for additional members and specialized response
o the need for a supervisory officer to attend
o whether immediate traffic diversion is required
o whether Toronto Paramedic Services (Paramedics) or Toronto Fire Services (TFS) response and equipment are required
establish a preliminary command post, in a location that is away from all hazardous conditions
There will only be one command post for any incident. When multiple jurisdictions or agencies are involved in the incident, there will be a single unified command.

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Level 1 – Emergency Response

First Member

direct all responding units to the scene, advising them of

o existing hazards
o required equipment
o the presence of any explosive device(s)
o active attacker(s)
o personal protective equipment
o safe method of entry to the scene
o routes to be avoided
o routes to be closed to non-emergency traffic

take the required actions deemed immediately necessary to contain the emergency and prevent or minimize the loss of life
evaluate the need for, and establish a clearly identified staging area, as required
communicate the location of the staging area to all responding units and jurisdictions
if a staging area is established, assign a staging area manager to track and control all available resources
in conjunction with the ranking TFS member at the scene, evaluate the requirement for evacuation
The decision to evacuate during civil disturbances or extraordinary police situations, such as hostage, barricade or terrorist incidents is a police responsibility. The decision to evacuate during a natural and man-made disaster is the responsibility of fire services.
assign members to complete necessary functions such as
o securing inner and outer perimeter
o clearing access and egress routes for responding emergency vehicles
o ensuring access to scene is restricted to authorized personnel
liaise with other responding emergency services supervisors
maintain radio communication
ensure persons are assisted to safety
when necessary and if qualified to do so, perform the required standard first aid treatment
notify a supervisor
Upon arrival of Paramedics or TFS personnel SHALL continue to render assistance until relieved by such persons.

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Level 1 – Emergency Response

First Member

After the at–scene portion of the incident has been concluded SHALL

complete the applicable eReports prior to the completion of the tour of duty.

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First Supervisory Officer

After being briefed by the first member or first officer on scene SHALL

assess the need to assume the role of Incident Commander and assume the role until relieved of this function, if necessary
reassess the situation
advise the Communications Operator of the status of Incident Commander and the new assessment of the incident and any new information
notify the divisional Officer in Charge
consider expanding the IMS as necessary by delegating members to complete necessary functions
ensure the following are established, co–ordinated and supervised
o secure inner and outer perimeters
o clear access and egress routes for responding emergency vehicles
o access to scene is restricted to authorized personnel
o staging area for additional responding units
o a command post located at a safe distance and near other emergency services command posts, when safe to do so
o assign one police officer at the scene to maintain radio communication with the Communications Operator and command post support staff, as required
ensure all members are directed to complete and submit the applicable eReports prior to the completion of their tour of duty

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Officer in Charge

When notified of an emergency incident SHALL

advise the Unit Commander, if appropriate
ensure the particulars are recorded in the Unit Commanders Morning Report (UCMR)

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Incident Commander

If assessing that the situation has escalated and is becoming a Level 2 – Major Incident SHALL

take appropriate immediate action, consider expanding the IMS as necessary by assigning members to complete necessary functions
notify the Operations Supervisor – Communications Services (Operations Supervisor) and request that the divisional Officer in Charge, Toronto Police Operations Centre (TPOC) and EM&PO unit be notified to monitor and attend as required

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Incident Commander

When responding to an incident SHALL

ensure a communication strategy is developed and communicated
assign a public information officer

Upon conclusion of an emergency incident SHALL complete an After-Action Report, as required.

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Public Information Officer

When designated as the public information officer, in consultation with the appropriate member of Corporate Communications SHALL

assist and/or develop a communication strategy
respond and assume the following duties
o media briefings
o community relations activities, including the use of social media to inform the public
o rumor control

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Level 2 – Major Incident

All Members

In addition to the requirements outlined in the Level 1 – Emergency Response section of this Procedure SHALL

comply with the further direction contained in this section.

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First Supervisory Officer

When responding to a Level 2 – Major Incident SHALL

notify the divisional Officer in Charge
notify the Officer in Charge – TPOC
request the Operations Supervisor to notify the on–call member of EM&PO
consider obtaining the assistance of additional members from neighbouring divisions, and request through the TPOC
request assistance, as required, from such specialized units/services as
o EM&PO, including Mounted and Explosive Disposal Unit (EDU)
o Specialized Emergency Response, including Emergency Task Force (ETF), Marine Unit (MAR) and Police Dog Services (PDS)
o Intelligence Services
o Corporate Communications
o Wellness
o Community Partnership & Engagement Unit – Volunteer Resources
o other police services
o Regional Police Air Support Units (when authorized)
when in the role of Incident Commander, continue in the role until relieved
ensure the following are established and supervised
o secure inner and outer perimeters
o clear access and egress routes for responding emergency vehicles
o access to scene is restricted to authorized personnel
o staging area for additional responding units/agencies
o a command post located at a safe distance and near other emergency services command posts and relocate if necessary
if not already on scene, ensure the attendance of Paramedics and/or TFS, as required
ensure persons are assisted to safety when safe to do so
assess and determine whether it is appropriate to recommend Shelter in Place, to commence evacuation, or in the case of a school, Hold and Secure, or a Lockdown

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Officer in Charge of Responding Units

When notified of a Level 2 – Major Incident SHALL

update the Unit Commander
ensure the particulars are recorded in the Unit Commanders Morning Report (UCMR)

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Incident Commander

When responding to a Level 2 – Major Incident SHALL

ensure that the duties listed for the First Supervisory Officer are completed
co–ordinate and manage the police response to the incident, ensuring the necessary functions of the IMS are being addressed
This IMS is comprised of five (5) primary functions: Command Operations, Planning, Logistics and Finance & Administration. The Service also includes two (2) additional functions: Investigations and Victim Management.
sufficient police, emergency and support agency personnel attend
conduct regular briefings with members of the Incident Management Team (IMT)
conduct unified command briefings with other responding agencies

Incident Commander

If assessing the situation to be a Level 3 – Disaster Incident SHALL

contact the Operations Supervisor to request the attendance of a Duty Senior Officer.

Upon conclusion, SHALL complete and submit an After-Action Report, as required.

On–Call Member – Emergency Management & Public Order

When notified of a Level 2 – Major Incident SHALL

notify the Officer in Charge – EM&PO
monitor the developing situation and attend the scene as directed by the Officer in Charge – EM&PO
if assigned to attend the scene, reassess the situation upon arrival

Officer in Charge – Emergency Management & Public Order

When notified of a Level 2 – Major Incident SHALL

monitor the developing situation
attend the scene in the first instance, or the MICC when necessary
reassess the situation upon arrival
update the Unit Commander – EM&PO

Unit Commander – Emergency Management & Public Order 17. When notified of a Level 2 – Major Incident SHALL notify the

* Staff Superintendent – Public Safety Operations * Staff Superintendent – Detective Operations * Staff Superintendents – East Field, West Field, and Field Services

Level 3 – Disaster Incident All Members 18. In addition to the requirements outlined in the Level 1 – Emergency Response and the Level 2 – Major Incident sections of this Procedure, SHALL comply with

the further direction contained in this section.

Level 3 – Disaster Incident All Members 19. When notified of a Level 3 – Disaster Incident or impending disaster SHALL request the Communications Operator to notify

* the TPOC * the on–call EM&PO member * the Unit Commander/Officer in Charge of the affected division(s), when appropriate.

Incident Commander 20. When responding to a Level 3 – Disaster Incident SHALL

* establish communication with the MICC at local 8–0901 and request personnel and logistical support * update the MICC, as required 21. Upon conclusion, SHALL complete and submit an After-Action Report, as required.

On–Call Member – Emergency Management & Public Order – Public Safety 22. When notified of a Level 3 – Disaster Incident SHALL

* notify the Officer in Charge – EM&PO and take direction, as required * contact the Incident Commander to receive a situation report on the incident * determine the needs of the Incident Commander and provide support as necessary

Officer in Charge – Emergency Management & Public Order 23. When notified of a Level 3 – Disaster Incident SHALL

* attend the scene, if required * if not required at the scene, attend the MICC, when necessary * reassess the situation upon arrival

Unit Commander – Emergency Management & Public Order 24. When notified of a Level 3 – Disaster Incident SHALL notify the

* Staff Superintendent – Public Safety Operations * Staff Superintendent – Detective Operations * Staff Superintendents – East Field, West Field and Field Services

Definitions 10-01 Access means

the approach or point of entrance to the scene

Command Post means

a place near the scene of an emergency incident where members report for instructions and information. The command post should be located at a safe distance and near other emergency services command posts.

Egress means

the exit or way out of the scene.

Emergency means

a situation or an impending situation that constitutes a danger of major proportions that could result in serious harm to persons or substantial damage to property and that is caused by the forces of nature, a disease or other health risk, an accident or an act whether intentional or otherwise. (Source: Emergency Management and Civil Protection Act, S. 1).

Emergency Operations Centre (EOC) means

a facility operated by the City of Toronto specifically established to conduct the overall management of an emergency.

Emergency Preparedness Committee (EPC) is a

committee, chaired by the Staff Superintendent – Public Safety Operations, comprised of subject matter experts from every command pillar within the Toronto Police Service (Service). The EPC focus is on mitigation, preparedness, planning, response and recovery; ensuring appropriate planning, investigative and response capabilities are available within the Service.

Hold and Secure means

means that all movement in and out of the school is restricted and external doors locked, however, movement within the school is not restricted as the external danger near the school poses no immediate threat to the students or staff unless they leave the building.

Incident Commander Cadre (ICC) means

Toronto Police Service Senior Officers who have been trained as incident commanders and are available 24/7 on an on–call basis and may be activated through the Inspector – Emergency Management & Public Order (EM&PO).

Incident Management Team (IMT) means

Service members trained in IMS whose responsibilities are to attend the command post and manage site operations for Level 2 – Major Incidents and Level 3 – Disaster Incidents.

Level 1 – Emergency Response means

the general response activities and resources to mitigate the situation of any incident. Members respond quickly to the report of an emergency situation to gather information, assess the situation, and determine whether additional members and specialized response is required. Many emergency incidents are resolved within a short period of time, using resources available at the divisional level.

Level 2 – Major Incident means

an emergency incident which exceeds a division’s normal operational resources and requires additional support, or multiple agency co–ordination at the site and some degree of external support. Level 2 - Major Incidents may continue for an extended period of time and require a site Command Post and/or the Major Incident Command Centre.

Level 3 – Disaster Incident means

an incident that may affect a significant portion of the population, may continue for a long period of time and may require an extensive recovery period. Response to a disaster may require the activation of the Major Incident Command Centre (MICC), the Emergency Operations Centre (EOC), political direction and support, and the official declaration of a disaster in accordance with Municipal Code 59 and the provincial Emergency Management and Civil Protection Act.

Lockdown means that

all movement in and out of the school and within the school is restricted as the danger is inside the school or is on school property and poses an immediate threat to the students or staff.

Major Incident Command Centre (MICC) means

the facility specifically established to coordinate the Service’s operational response to a major event or emergency. Emergency Management and Public Order (EM&PO) – Public Safety is tasked by Public Safety Operations with the care, maintenance and oversight of the MICC during operational periods.

Material means

the aggregate of things needed to respond to an incident not including personnel (e.g., logistical supplies, heavy machinery and vehicles).

Shelter in Place requires that

people enter and remain in a building with the doors and windows closed due to an external environmental threat. Fans, including heating and air conditioning units, should be turned off to prevent air from outside entering the building. Normal operations may continue within the building.

Staging means

a determined off–site location where responding personnel and appropriate equipment initially report to await details before entering the emergency site itself.

Toronto Emergency Management Program Committee (TEMPC) means

a committee comprised of the mayor and key representatives from local boards, city agencies, and other agencies and organizations, responsible for the overall management of Level 3 – Disaster Incidents.

Unified Command means

a team of people representing involved agencies with responsibility for the incident, which jointly provide management direction to an incident through a common set of incident objectives and strategies established at the command level. [Source: U.S. Federal Emergency Management Agency (FEMA)].