1. Using objectives and strategies.

Question 1

Corporate objectives

Answer 1

A quantifiable statement of a business’s goals which should include measurable targets

Question 2

Functional Objectives

Answer 2

A quantifiable statement of a department’s goals which should enable it to contribute to the achievement of the business objective.

Question 3

Functional strategy

Answer 3

The plan by which the department intends to achieve its functional objectives on a day to day basis

Question 4

SMART targets

Answer 4

Specific - no confusion about what is required
Measurable - A quantifiable goal is clear
Agreed - A result of consultation with those involved
Realistic - Must be possible and should’t demotivate staff
Time bound - So that progress towards achievement can be measured