1- The Powerful Art of Coaching

Question 1

test of good coach?

Answer 1

“The test of a good coach is that when they leave, others will carry on successfully.”

Question 2

Chapter Objectives

Answer 2

► Describe the spirit and practice of
coaching
► Define the operational and individual
benefits of coaching
► Respect coaching as a critical aspect
of leadership
► Create a benchmark for your attitudes
and skills

Question 3

Workplace coaching is driven by purpose

Answer 3

to improve the ability of an employee to perform a specific task or to develop new behaviors

Question 4

Coaching is achieved through

Answer 4

• Unlocking that employee’s potential in order to maximize it
• Helping an individual to learn
◦ Rather than teaching or directing them
• Facilitating self-discovery and self-confidence in another
• Enabling continuous improvement

Question 5

To enable unlocking potential and other ways of coaching to happen, coaching needs to be

Answer 5

• Learner-led
• Assisted by coaches equipped with the right skills and mindset
• About asking and listening, rather than telling and talking
• Seen as part of a performance-enhancing culture

Question 6

The value of formal training is fully realized with appropriate support from a coach

Answer 6

• Enabling interactive and experiential
learning in real situations
• Facilitating problem solving and decision
making
• Providing encouragement and recognition

Question 7

Coaching supports the development of

organizational learning

Answer 7

• Through formal and informal coaching,
learning is reinforced
• As situations occur, coaches can use
appropriate interventions
• Creates an environment where everyone
learns and grows
• Ensures that the learning value of formal
training is maximized

Question 8

an experienced educator will teach in a way that the material is?

Answer 8

sticky

Question 9

training can be reinforced with?

Answer 9

coaching

applying in your life

Question 10

Greater achievement through effective
coaching can deliver huge emotional
rewards for everyone

Answer 10

• Motivation through success and empowerment
• Team members support and coach one
another
• Improved workplace relationships
◦ Trust and rapport builds
◦ Communication improves
• Increased self-confidence and self-esteem
◦ As personal insight and self-awareness
grows

Question 11

coaching….

Answer 11

naseeha…. walee

Question 12

Individual performance is motivated by

Answer 12

• Developing a sense of joint responsibility and inclusion
• Creating buy-in and commitment
• Building a sense of purpose and direction
• Clear performance plans that contribute to business success

Question 13

…which contributes to organizational performance

Answer 13

• Individual performance plans reflect company achievement goals
• Produces an ascending loop of greater delegation, improved ability, and
growth
• Avoids a descending loop of greater direction, stress, and disengagement

Individual capability builds and the organization’s bottom line improves!

Question 14

A performance-enhancing culture has the following characteristics:

Answer 14

• A culture of adaptability
• Driven by balanced interests
◦ Stockholders, customers, and employees
• Progressive leadership
• Energetic, enthusiastic workforce with clear, common goals
• A supportive workplace that builds confidence and morale
• A high-trust environment where problems are confronted
• An emphasis on integrity

Coaching for performance—the key to developing this kind of culture

Question 15

Coaching is a transformational leadership skill

Answer 15

• Necessary for creating high performance
• Using a high-powered communication process
• Connecting people to performance

Question 16

Leadership is discussed in detail in ?

Answer 16

Course 3311, 21st Century Leadership:

Inspiring Excellence and Engagement

Question 17

The Heart of Coaching quote

Answer 17

“As coaching becomes a predominant cultural practice, it will
create a performance-focused, feedback-rich organization capable
of creating and sustaining a competitive advantage.”
—Thomas G. Crane

Question 18

Transformational coaching is ?

Answer 18

the demonstration of the skills, mindset,
behaviors, and attitudes required to create the trust and commitment to
learning and development that results in long-term performance
improvements, and adaptability to change and opportunity

Question 19

Success comes from recognizing and removing the blockages to success

Answer 19

• Our own beliefs can be barriers

* What we believe that others believe are barriers also

Question 20

Letting go of old behaviors and attitudes is necessary

Answer 20

• Unlearning old ways is harder than learning new ones
• This is how we will work with our coachees
• It starts, though, with us

Question 21

Henry Ford quote

Answer 21

“If you believe you can, or you believe you can’t, you are

probably right.”

Question 22

Coaching is not hard to master

Answer 22

Once the logic and value of coaching is understood, practice is all that is
required

Question 23

Mindset shift is the key to becoming an effective coach

Answer 23

• Perceiving people as having the potential to excel
• Perceiving that performance is generated from within the performer
◦ As opposed to being input to the individual from outside
• Pivotal to bringing about change in others

Question 24

There will be barriers to overcome

Answer 24

• Some internal (within the coach)

* Some external (within others and within the organization)

Question 25

reflexive vs. ?

Answer 25

reflective

Question 26

when in doubt, ?

Answer 26

check it out

Question 27

how many psychologists does it take to change a light bulb?

Answer 27

one but its got to want to change

Question 28

Reluctance to participate can be founded

on a misconception that coaching is

Answer 28

• The latest management trend
• A specialized form of workplace
counseling
• Remedial support for staff who are underperforming and need to be “fixed”
• A way of getting staff to work harder for
the same reward

Question 29

What is the primary cause of reluctance?

Answer 29

Misunderstanding

Question 30

Positive responses to overcome misunderstanding

Answer 30

• Check that there really is a need
◦ Highly effective staff may not require this intervention
• Explain the philosophy
◦ Designed to help them succeed
• Emphasize the benefits
◦ Address the WIIFM
• Build your credibility
◦ Make coaching successes visible
◦ Do what you say you will do
◦ Don’t make promises you can’t keep
• Overcome mistrust
◦ Create a climate of openness
◦ Concerns can be voiced and
addressed