1: Rights of Service Users Flashcards
Give examples of Health Care Settings
Nursing Home, Dentist, Private Clinic, Hospital, Pharmacy, Drug Rehabilitation, Walk-in Centre, STD Clinic
Give examples of Social Care Settings
Residential Care Homes, Day-centres, Food Banks, Homeless Shelters, Council Offices, Hostels
Define: Care setting
A place in which care is administered
Define: Practitioner
A person actively engaged in a discipline or profession, especially in medicine
Define: Principles of Care
Guiding principles that put the interests of the service user at the centre of care
Define: Rights
A moral or legal entitlement to have or do something
Define: Service user
Anyone who has accessed or is eligible to access health or social care services
What is the purpose of the Health Care Sector?
Provides aid to improve the physical health of individuals medically; offers medical support to those with illnesses; monitoring conditions
What is the purpose of the Social Care Sector?
Providing aid to improve the quality of social and emotional life, without medicine: offers support with daily living through activities; protects vulnerable people
Give 2 different examples of Primary and Secondary Health Care
Primary = GP Surgery, A&E, Trauma
Secondary = Hospital, Specialists, Opticians
Give 5 Rights of Individuals
Confidentiality
Choice
Consultation
Equal and Fair Treatment
Protection from Harm and Abuse
Misconception about “treating people equally”
Does NOT mean treating people the same, but giving people same access or opportunities despite different needs
Misconception about “confidentiality”
Does NOT mean keeping all private information a secret, but sharing information or data on a need-to-know basis (inferred consent)
(RIGHTS) Example of Choice in a care setting
An option of meal plan, activities, time of consultation or care plan like antibiotics and treatment
(RIGHTS) Example of Confidentiality in a care setting
Not sharing private information with 3rd parties like the staff’s outside friends or family, as well as patient’s friends if he/she has not consented
(RIGHTS) Example of Consultation in a care setting
Being given all the effects, benefits, consequences and further treatment before and after a surgery to make an informed decision; reassurance
(RIGHTS) Example of Equal and Fair Treatment in a care setting
Having accessible entrances/exits for wheelchair use, wheelchair use toilets or toilets with handles for elderly and disabled
(RIGHTS) Example of Protection from Harm and Abuse in a care setting
Taking safety measures like reinforcing hospital bed railings, administering correct and not expired medicine, or regularly checking electronics
How would it impact service users if ‘Choice’ is met?
Empowered, included, valued respected
How would it impact service users if ‘Confidentiality’ is met?
Safe, protected, high trust in the practitioners and system
How would it impact service users if ‘Consultation’ is met?
Empowered, valued, have high self-esteem
How would it impact service users if ‘Equal and Fair Treatment’ is met?
Included, have high self-esteem, valued, safe
How would it impact service users if ‘Protection from Harm and Abuse’ is met?
Safe, protected, high trust in practitioners and system
Define: Equality
Each individual is given the same resources, no priority for anyone
Define: Equity
Individuals receive resources based on their circumstances and might have priority or more measures taken for same access
What are the benefits of maintaining service users’ rights? [4 items]
Trust
High self-esteem
Empowerment
Needs are met
Define: Empowerment
The process of becoming stronger and more confident in controlling one’s life and claiming one’s rights
Define: High Self-esteem
The degree to which the qualities and characteristics contained in one’s self-concept are perceived to be positive
Define: Needs being met
Specialised care which is given after consideration of the individual’s circumstances and specific requirements to provide fair treatment
Define: Trust
The firm belief in the reliability, truth or ability of someone or something
Give some benefits of Empowerment
- to develop self-awareness and self-care, and to promote understanding
- to increase trust in practitioners, and independence
- to improve confidence in making decisions and asking for help
Give some benefits of High Self-Esteem
- to provide a “can-do” attitude, and to improve mental health
- to increase levels of engagement
- to feel valued and respected
Give some benefits of Needs being met
- to provide service users appropriate care and treatment
- to feel like individuals and feel valued/respected
Give some benefits of Trust
- to feel valued and safe around trusted individuals
- to improve response to care due to respect
