1. Needs, Wants And Aspirations Flashcards

1
Q

What are needs?

A
  • essential items that everyone must have to survive
  • e.g. water, food and shelter
  • needs are quite limited; people need enough clothes to keep them warm and dry, or to protect them from the sun in a hot climate
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2
Q

What are wants?

A
  • wants are optional, ‘nice-to-have’ items that are desirable but not essential
  • e.g. jewellery, or going to the cinema
  • they are items and experiences that people wish they could have, over and above their needs - they can not fulfil their wants until their needs are met
  • there is no limit to what someone could want - a few clothes would cover their basic needs but they probably want to have a good choice of fashionable clothes
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3
Q

Difference between needs and wants?

A
  • essential items (food, water etc) are needs for everyone, more expensive food and clothes are not necessary so they are wants
  • people need to be aware they are making a decision to buy a want if they buy more food or clothes than they actually require, or choose more expensive products when cheaper ones are available - e.g. everyone needs to eat but some people choose to buy luxury food such as prime steak
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4
Q

How are needs and wants related to prices?

A
  • needs and wants are related to the price of products and to peoples ability to buy them
  • products such as new shoes or holidays might be seen as needs by many people in developed countries, where as these items would be luxuries and seen as wants by people in less developed countries
  • LEDCs protection for feet is a need but good shoes are a want
  • as a person becomes more wealthy, items that used be wants become needs - they can afford to buy them and get used to having them
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5
Q

What are aspirations?

A
  • hopes for the future - items or experiences that people wish to have in the medium term or long term future
  • e.g. going on a exotic holiday, sharing a flat with friends or getting a job
  • aspirations can be realistic (such as buying a nice car) or unrealistic (buying a luxury yacht)
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6
Q

How do needs, wants and aspirations change over the life cycle?

A
  • needs do not change over the cycle but a person’s values (the things they consider important to them) might change as they grow older and have different experiences
  • As their values change - their wants and aspirations might change too
  • these changes affect how people manage their money
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7
Q

Birth and infant hood

A
  • 0-2 years old
  • typical events: birth, learns to walk and talk
  • needs: warmth, safety, food, shelter
  • wants: love, attention
  • aspirations: none
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8
Q

Childhood (preschool)

A
  • 2-5 years old
  • typical events: nursery + preschool, makes friends, learns through play, develops communication skills
  • needs: warmth, safety, food, shelter
  • wants: love, attention, toys, treats
  • aspirations: bigger + better toys
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9
Q

Childhood (school)

A
  • 5-12 years old
  • events: starts school, makes longer term friends, learns skills such as reading + writing
  • needs: warmth, safety, food, shelter
  • wants: love, attention, toys, treats, fashionable clothes, music
  • aspirations: fame, particular careers, independence
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10
Q

Teenager

A
  • 13-19
  • events: puberty + adolescence, schools tests + exams, college/sixth form, learns to drive, develops closer relationships, starts part time job
  • needs: warmth, safety, food, shelter
  • wants: love, attention, social life, fashionable clothes, music, transport (motorbike, bicycle, car), material items e.g. phone
  • aspirations: fame, fortune, love, independence, self-expression
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11
Q

Young adult

A
  • 18-25
  • events: uni, moves away from home, qualifies, full time job
  • needs: remains the same as before but may have to be provided from the young persons own (limited) income
  • wants: own possessions e.g. car, an income to pay for essential bills and for entertainment, love
  • Aspirations: holidays, cars, own home, own business
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12
Q

Mature adult

A
  • 26-40 years old
  • events: career promotions, career changes, marriage, children, buys property, takes on a mortgage
  • needs: children’s needs may take priority
  • wants: bigger home (more space), material goods, linked to children’s futures e.g. education
  • aspirations: health + happiness, children, career promotion, security
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13
Q

Middle age to late middle age

A
  • 41-60 years old/ 55-65
  • events: career promotions + changes, children leave home, pays off mortgage, early retirement
  • needs: don’t have but may need others to help to provide them - especially health needs
  • wants: comfort, security, new experiences e.g. travel, new sports and hobbies, voluntary or charity work
  • aspirations: material luxuries e.g. cruise or luxury car, quiet life, security
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14
Q

Old age/ retirement

A
  • 66+
  • events: part time job, leisure interests + hobbies
  • needs: care, help, support
  • wants: safety, security
  • aspirations: may be aspirations for children, or grandchildren to settle, marry and do well
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15
Q

What causes changes in needs and wants from childhood to adulthood?

A
  • lifestyle
  • the prevailing culture of society in which they live
  • the size of their family
  • their ability to buy products
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16
Q

Why do people need medium term and longer term savings?

A
  • people needs financial products that allow them to save over a longer period of more than 3 years
  • they do this to put away money to cover future needs and wants and allow them to fulfil their aspirations
  • e.g. young person aiming to open a business in 5 years time needs to save money for the capital (funds to pay for premises, equipment, and any other costs)
  • banks and certain other providers offer long term savings accounts where customers can build up a lump sum
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17
Q

Why do people make Investments?

A
  • longer term form of saving - people invest to save for a longer term want or aspiration
  • it is more risky then long term savings accounts but can bring in a higher return
  • a parent may save money in an investment scheme while their children are young so they can help them with their education later
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18
Q

Why do people have pensions?

A

Many people save money in a pension scheme throughout their working lives to finance their retirement

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19
Q

Longer term borrowing

A
  • when people borrow money to finance a large purchase - they need to pay it back over a long period, otherwise they can not afford it
  • e.g. a mortgage which is a loan secured on the value of the property being purchased
  • hire purchase is a type of secured consumer credit to finance items such as cars and furniture, which involves borrowers repaying over a number of years
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20
Q

Insurance

A
  • insurance companies + banks provide insurance policies that cover long term risks
  • e.g. for people who buy their own home can insure the property and its contents against loss from a range of risks
  • life assurance allows people to protect their loved ones in case they die, and some products enable people to save money for later stages in their life
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21
Q

Why do people buy financial products?

A
  • to satisfy their needs, wants and aspirations
  • a decision to satisfy a need or wants and therefore to buy a financial product is based on internal and external factors
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22
Q

What are internal factors

A
  • factors that come from within people themselves - their own personal set of values, beliefs and attitudes
  • values, beliefs and attitudes affect the way people manage their money
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23
Q

Do internal factors change?

A
  • may change with circumstances and as the person passes through the stages of the life cycle
  • but not significantly, as beliefs and values tend to be fairly stable
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24
Q

What is the impact of internal factors?

A

Values, beliefs and attitudes affect the way people manage their money

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25
Q

What are values?

A
  • general feelings or beliefs about desirable behaviour + goals
  • they involve the concepts of ‘good’ and ‘bad’ + how people things ought to be
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26
Q

What are the functions of values regarding buying financial products?

A
  • they help people to distinguish between what they consider to be needs and what they consider to be wants, and to form their aspirations
  • they help people to plan their finances and to decide between different alternatives
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27
Q

Examples of how values alter financial decisions?

A
  • young people live in the present - they don’t know what they want to do when they leave school and spend all their money every week on going out, clothes etc
  • other people believe in planning for the future - want to go to uni or start a business - aware this is expensive + save most of their money towards this longer term goal
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28
Q

What are beliefs?

A
  • more specific + detailed than values
  • they are less about the way that people think things are supposed to be and more about the way they think they are
  • beliefs can be religious but can also include beliefs in, for example free speech, enterprise or fairness
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29
Q

What are the two types of beliefs?

A
  • ‘absolute’ beliefs - ‘it’s acceptable to charge a reasonable amount of interest on a loan but it’s not acceptable to charge too much’
  • ‘casual’ beliefs - they explain how one event causes another event happen - ‘if interest rates rise, people will borrow less’
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30
Q

How do beliefs change how people view financial services?

A
  • banks have had a poor reputation since the financial crisis that began in 2007 + some people may not trust them anymore
  • they might believe that banks will crash again + this would make them wary of saving their money in a bank account
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31
Q

What are attitudes?

A
  • refer to how, at a given time and place, people think and feel about another person, or event or an issue
  • attitudes are usually limited to socially significant issues or events + are usually quite general rather than specific
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32
Q

How can attitudes be changed?

A
  • they can be changed by circumstances, events, experience or advice -> someone’s attitude to children may change when they have their own
  • other attitudes may be deeply embedded + therefore resistant to change
  • sometime people have no attitude towards something + this is neutral attitude
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33
Q

Financial examples of people’s attitude?

A
  • e.g. people’s attitude to saving for their old age
  • when they are young, they probably don’t find it important - they are more interested in what they are going to spend now + perhaps in saving up for a car or their own home
  • as they get older, they begin to realise that they have not saved much + their attitude becomes more positive - retirement is nearer, it seems more important to them
34
Q

What are perceptions?

A
  • people’s perceptions represent their understanding of the world around them - not just physical surroundings but also social environment
  • perceptions are gathered from a whole range of inputs - sensory (sight,sound,smell,touch + taste) + non-sensory
35
Q

How do perceptions affect decisions with financial products?

A
  • perceptions affect how people feel about the products with which they are surrounded, the financial products that could help them to buy these products, and the banks and other financial institutions that provide these services
36
Q

Preferences

A
  • people have certain preferences for particular products - often depends on their personal values, beliefs + attitudes
  • this means businesses must provide a range of products to suit all tastes
37
Q

Impacts of preferences to financial services

A
  • customers can express a preference about financial products through the distribution channel they choose to use - e.g. accessing their account at a branch, by phone or online
  • people who are not technology minded preferred to make deposits + withdrawals at the branch - e.g. older people
  • younger people prefer the convenience of online or mobile banking
38
Q

What are external factors?

A

Those that are not within your control, but are imposed from the outside

39
Q

Main external factors?

A
  • marketing + advertising
  • peer pressure
  • trends, fashions and role models
40
Q

What is marketing?

A
  • marketing refers to activities a company undertakes to promote the buying and selling of a product or service
  • includes advertising, selling and delivering products to consumers or other businesses
41
Q

What can marketing be subdivided into

A
  • promotion
  • public relations (PR)
42
Q

What are promotions

A
  • promotion refers to paid-for marketing activities, including advertising
43
Q

What do promotions aim to?

A
  • communicate with people
  • inform them of goods and services
  • persuade them to buy
44
Q

What does advertising aim to do?

A
  • advertising is part of promotions
  • it is used to inform + persuade
  • it informs customers that a product is available + tries to persuade them to buy that product
  • advertising can carry both explicit + implicit messages
45
Q

Who carries advertisement?

A
  • carried by the media
  • television + radio (broadcast media)
  • newspaper + magazines (print media)
  • online (electronic + social media)
  • cinema, hoardings, posters + billboards (other media)
46
Q

Who uses advertising media?

A
  • banks
  • building societies
  • insurers
47
Q

What promotions do businesses use?

A
  • businesses may undertake other activities that come under the heading of promotion
  • such as carrying out product trials
  • offering money off coupons, buy one, get one free offers
  • running customer competitions
  • sponsoring teams or events
48
Q

How do banks use promotions (example)?

A

A bank may offer cash back to customers who choose its credit card

49
Q

How does promotion activities add to cost?

A
  • a bank that is offering a new type of personal current account will spend money on developing an advertising campaign for that particular brand
  • if a bank offers customers a free initial balance of £20, the cost to the bank is directly related to the number of new account that are opened
50
Q

Why should people be careful when choosing financial products?

A
  • always a lot ‘small print’
  • terms + conditions that determine the amount of interest + fees charged on a loan
  • sometime a bonus or discount may be available only in certain circumstances - need to not be misled
51
Q

What are public relations?

A
  • specific part of promotion that is known as ‘below the line’ expenditure
  • it is advertising that is not paid for directly but which keeps a business’ product in the public eye
52
Q

Is PR explicit or implicit?

A
  • implicit
  • e.g. photos in a magazine showing a celebrity carrying a bag with a banks logo on - this approach can have a greater impact than an actual advert for that bank
53
Q

How do businesses use PR?

A
  • businesses may have an agreement with a celebrity to use their product or their marketing merchandise when they are at a public event
  • businesses may feature a celebrity in its magazine or on its website
54
Q

How does PR help?

A

Prospective customers identify with the celebrity, and the business becomes associated with their positive feelings towards the individual

55
Q

What does product placement involve?

A
  • aspect of PR
  • it involves a product appearing on a TV show or in a film
56
Q

What does sponsorship involve?

A
  • aspect of PR
  • involves businesses paying for a sporting of entertainment event or venue
  • it can advertise at the event and in the promotional materials
  • the businesses name may be included in the name of the event or the venue
  • e.g. Barclays sponsors the premier league
  • events can spread a message more widely than paid for advertising
57
Q

Negative of PR

A
  • costs money
  • but they contribute to the general reputation of a business + are not directly related to the brands that the business sells
58
Q

How does peer pressure influence finances?

A
  • the feeling of wanting to fit in can be important to young people in particular
  • they like to have the same things that their friends have e.g. the latest phone
  • satisfying these ‘wants’ can be expensive and may involve saving or borrowing money
59
Q

How do trends influence financial decisions?

A
  • if people are worried about the future because the economy is not performing well + there are few jobs, they may want to be more careful with their spending
60
Q

How does fashion influence financial decisions?

A
  • influences what people buy - e.g. the latest smartphone
61
Q

What do trends and fashion tell us?

A
  • current trends and fashion tell us something about the attitudes and values that people hold + can influence the decisions and choice that they make
62
Q

What do trends affect in financial services?

A
  • they way in which people pay for goods + services - e.g. plastic cards or cash
  • people’s attitudes to saving
  • how people view using credit
63
Q

Example of changing trends

A
  • it used to be considered ‘low class’ to buy goods on credit because it showed that people could not afford to pay it otherwise
  • then it reversed especially after the invention of credit cards
  • it became desirable to fund a ‘high class’ lifestyle on credit - people would show off the number of credit cards they have because it meant they were considered a good risk
  • after the financial crisis the trend has been to limit borrowing
64
Q

Influence of social media

A
  • social media is a major influence on attitudes
  • they reveal what other people are doing and what is or not fashionable
  • easy to be influenced
65
Q

Influence of role models?

A
  • a role model is someone whom we look up to + try to be like - can be found in all areas of like such as school, at work or in the media
  • businesses can create demand by showing famous role models using their products
  • family members are important role models (parents, older siblings) - they are an example and people are heavily influenced by the culture of their childhood home - values, views and aspirations of their parents
66
Q

What is culture?

A
  • about behaviour + attitudes across social groups
  • indicates what society believes to be acceptable and what is unacceptable
  • children pick up the culture of their society as they grow up + they tend to conform with their peer group (people of their own age)
67
Q

What cultures are present in modern society?

A
  • consumerism - there is a wide range of good and services for people to buy - and there existence encourages people to need, want or aspire to own or use them
  • this behaviour is strengthened by advertising + by seeing other people buy and use these goods
68
Q

Why are financial providers interested by culture?

A

Culture influences financial behaviour + indicates to them what financial products will be successful

69
Q

What culture is present in the UK?

A
  • strong culture of home ownership = people like to own the house they live in
  • providers make mortgage loans available to people so that they can buy their own homes + payback over a long period of time (often 20-25 years)
  • people in the UK are likely to need to save for a deposit + take out a mortgage -> they risk not being able to keep up the payments + their home may be repossessed but once it’s payed off it belongs to them and no one can tell them to leave
70
Q

How do providers encourage home ownership culture?

A
  • by making mortgages easier to access
  • but there have been changes - before the financial crisis a large amount of people got into debt that they could not repay - however, now providers are more cautious about assessing potential borrowers’ ability to repay before they lend
  • as a result the culture of home ownership is changing slightly - although it remains strong
71
Q

Where is home ownership not a culture?

A
  • e.g. Germany - renting is more of a norm than buying
  • people do not have to save for a deposit, but just need to pay a few months rent in advance
  • they have to rent all through their lives, even in retirement
  • they could be asked to leave the property if they do not pay rent or if the lease runs out and the landlord wants the property back
72
Q

What is the feedback effect?

A
  • people’s feelings affect how they behave - link between thoughts, feelings and behaviour is clear + can be traced back to attitudes and so to our personal values
  • this linked to expectations - expectations can be self-fulfilling; the feedback effect refers to the fact that people’s own attitudes mean they affect the outcome of events
73
Q

Examples of feedback events in ‘expectations led’ events

A
  • if people expect share prices to fall, they will start to sell their shares - if enough people sell them, the price will fall
  • if interest rates are expected to rise, people will save more money + borrow less - banks have to therefore pay more interest + gain less from lending -> they then may raise interest rates in order to maintain the level of their income
  • if people expect increase unemployment, they may save more for the future + reduce or delay spending -> as a result businesses need to produce fewer goods + services to meet demand - they need fewer workers + so unemployment does rise
74
Q

What is ethical investing?

A
  • involves someone choosing to save in a way that means the money will be used for what individual considers to be good purposes
  • ethics are a set of ideas about what people believe is right - the moral code they aim to live by
  • therefore one persons opinion about what is ethical will differ from someone else’s
75
Q

How does a persons ability to manage their finances affect their decisions?

A
  • a persons financial choices are affected by how well they feel they can manage the costs and consequences of borrowing, spending and investing
  • many people are prepared to get into debt ( and most people who want to buy their own home have no choice) provided they can afford to make the repayments for this debt
  • this means forward planning and budgeting is essential
  • for investment it’s a persons attitude to risk and reward that influences them
76
Q

How does religious beliefs affect financial decisions?

A
  • Islamic law (Sharia law) prohibits the payment of interest on a debt and so Muslims are not allowed to borrow money via a western type mortgage or loan
  • all the major banks now provide Sharia-compliant financial products
77
Q

Affect of affordability on financial decisions?

A
  • e.g. borrowing money - a person has a credit card that they have agreed to pay off by the end of the month, personal loan over several years, a mortgage over 25 years - they must be reasonably certain that they will be able to make the agreed payments
  • this means that they should not take an amount of debt that is unaffordable when compared with their income + other expenses
78
Q

Affordability of different terms borrowing?

A
  • short term - borrowing a person can know with a good deal of certainty whether or not they can afford to pay the money back
  • medium term/ long term loan - they cannot be so certain because their circumstances might change -e.g. they might lose or become ill + unable to work
79
Q

Affordability with insurance?

A
  • some individual insurance policies such as home or travel are not very expensive
  • motor insurance for young people is much more costly
  • since motor insurance is compulsory, there is no point in someone buying a car if they can’t afford to insure it
  • another issue - if a person is buying too many insurance policies + having to pay a large amount in premiums each month
  • although car insurance can’t be avoided - other policies are not essential + people have to decide whether they can afford them or not
80
Q

Affordability with savings?

A
  • as well as working out how much they can afford to save, people have to consider the type of account to use
  • a regular savings account usually offers a higher rate of interest but a set amount might have to be deposited every month - if a person doesn’t keep this up, they lose the higher amount of interest
81
Q

Why do priorities need to be set?

A
  • nobody can afford to buy everything they need, want or aspire to have, they need to choose between alternatives
  • this means they must decide on their priorities
82
Q

Attitudes to risk

A
  • different people see risk in different ways
  • some are very cautious + always think of what might go wrong before they act -> they avoid risky situations + take precautions in situations they cannot avoid - e.g. they insure everything
  • other people find it exciting to take risks - they do not think of what might go wrong + take view that if bad thing does happen they will deal with it at the time -> e.g. they do not insure anything
  • most people fall in between - they have some degree of risk tolerance but try to limit the risk they are exposed to - e.g. insure most important items they posses but don’t over insure