1 MACRO Flashcards
is a network which includes both public and private tourism and hospitality sectors. Travel industry is the composite of private and public organizations which are involved in the overall development, production and marketing of different products and services that serve the needs of the tourists and travelers,
TRAVEL INDUSTRY
who define the travel industry
Gee choy and makens 1997
businesses that are related to travel such as airlines, ground transportation, travel agencies and businesses which are involve in providing direct products to tourists such as hotels, restaurants and retail shops. These businesses provide services, activities and products that are consumed and/or purchased directly by travelers. The first category is visible to the travelers.
FIRST CATEGORY DIRECT PROVIDERS
which lend support to direct providers. This involves specialized services such as tour organizers, travel and trade publications, hotel management firms, and travel research firms. It may also include basic supplies and services such as laundry & food and beverage services. Support services provide goods and services for the travelers and the direct suppliers
second category support services
tourism development organizations which primarily deal with tourism and hospitality development. Therefore, the third category is a more complex and broader category than the first two categories. It includes planners, government agencies, financial institutions, real estate developers, and educational and vocational training institutions. The decisions and results of tourism and hospitality development are more long- term in nature than the first two categories which deal more with operators.
3rd category tourism development organizations
include elements in an area for the use and enjoyment of visitors such as climate, landforms, terrain, flora, fauna, bodies of water, beaches, natural beauty and water supply drinking. sanitation and similar uses.
One of the most excellent assets to sell to tourists is the natural resources that are present in the destination area. The variety and uniqueness of the scenery make the area more appealing and more attractive to tourists same goes if the destination area has a comfortable climate. Specific natural phenomena such as volcanoes, waterfalls, caves and canyons also attract tourists.
NATURAL RESOURCES
consists of all underground and surface developmental construction such as water supply systems, sewage disposal systems, gas lines, electrical and communications systems, drainage systems and other constructed facilities such as highways, airports, railroads, roads, drives, parking lots, parks, night lighting, marinas and dock facilities, bus and train station facilities and similar tourist service installations
infrastructure
include the cultural wealth of an area which makes possible the successful hosting of tourists. Examples are the welcoming spirit of tourist business employees, attitudes of the residents toward visitors, courtesy, friendliness, sincere interest, willingness to serve and to get better acquainted with visitors with visitors and other manifestations of warmth and friendliness
hospitality resources
items such as ships, airplanes, trains, buses, limousines, taxis, automobiles, cog railways, aerial tramway and similar passenger transportation facilities,
Transportation and transportation equipment
is of utmost important in developing tourism and hospitality. Tourists need easy access to several forms of transportation, such as road, rail, air. and water. Thus, the amount of time from major population centers via each mode of transportation is important. It is important to have convenient access and quality service. The cost of reaching the destination and staving there must also be considered. This should include special needs, such as road tools, gasoline stations, repairs, parking, car rentals and charter and schedules bus services.
transportation
service is important in a tourist area. The taxi driver should always be polite, well-mannered and accommodating or helpful to the tourists or to their passengers. Taxi drivers should be trained in foreign language
Taxi and limousine
Tours buses must be equipped with comfortable seats, air-conditioning units and restroom facilities to make travel of tourists more comfortable. Buses must have large windows for them to be able to enjoy views. Springs and other suspension systems in the tour buses should be cautiously planned to prevent joggling of passenger, multilingual services or multilingual tape recording facilities with earphones for each passenger are desirable for touring areas where an interpretation of the points of interest is necessary
bus service
The majority of seasoned tourists desire to travel by train because of its safety record and the convenience and satisfaction of viewing the scenery from a comfortable air-conditioned car. The appeal of rail travel has been further enhanced by the recent introduction of high-speed trains.
rail services
is an integral part of the tourism industry. The tourism industry in many countries of the world has been profoundly shaped by the development of air services. The advances in aircraft technology, improvements in communications and information technology, and marketing strategies have improved the quality of air travel and reduced the price of air tickets so that the volume of traffic, particularly on longer routes, has doubled in each of the past three decades
air transport
Travel by water is as old as civilization itself.
However, the industry as we know it began when Thomas Newcomen invented the steam engine in 1712. A boom in passenger ship travel toward the end of the 1800s was aided by a growing influx of immigrants from Europe to America, while more affluent passengers travelled by steamship for pleasure or business. The industry grew over time but, like rail travel, began to decline after the arrival of airlines.
SEA TRAVEL
