1. introduction

Question 1

social psychological perspective

Answer 1

• a form of helping
• 2 (+) actors
• sustained and ongoing effort
• adresses societal problems
• interdependence -> efforts to aid others and oneself

Question 2

here adopted

Answer 2

• helping -> cooperation
• 2 (+) people
• can be one-shot spontaneous incident
• common goal -> doesn’t need to be societal
• implement interdependence -> goal benefits all

Question 3

social dilemmas

-> 2 fundamental components

Answer 3

1. individuals receive an immediate payoff for not cooperating
2. all individuals are better off if they cooperate than if they defect

Question 4

organisational citizenship behaviour OCB

Answer 4

workers do a variet of other activties in addition to their jobs

Question 5

organisational effectiveness

Answer 5

• based on resolving the dilemma of employee citizenship
• engages in OCB -> collective benefits from their employer’s success -> at individual costs
• one worker might free ride by performing no OCB at all
• how much extra work can a worker do without being exploited?

Question 6

job performance

-> mandatory

Answer 6

required by norms or rules

• task performance / in-role behavior
• activities that either support or directly contribute to the transformation of the organisation’s inputs to outputs

Question 7

job performance

-> dictionary

Answer 7

OCB

• contextual performance / extra-role behavior
• activities that support the social and psychological context in which the organisation’s technical core was embedded
• determined by -> wants / oughts / ability / opportunity