1 - Ethics, ROC and Prof - (L1, L2, L3) Flashcards
What is the RICS Professionalism module?
What did you learn?
Can you name each of the rules of conduct and provide an example of when you have adhered to them?
Rule 1 - Members and firms must be honest, act with integrity and comply with their professional obligations, including those to RICS
- I ensure that I identify potential conflicts of interest prior to accepting and undertaking a professional assignment for a client through my firms conflict checker.
- I am open and transparent with client regarding fees and make sure these are all broken down in any fee proposal.
Rule 2 - Member and firms must maintain their professional competence and ensure that services are provided by competent individuals who have the necessary expertise.
- I ensure that I supervise any fellow employees who are new intakes or graduates and ensure I supervise them sufficiently and ensure they have the necessary skills and knowledge prior to undertaking any part of an instruction.
- I maintain and develop my knowledge by partaking in CPD events and personal study and have ensured that I have undertaken the RICS required amount of 48 hours per annum, with at least 50% formal CPD.
Rule 3 - Members and firms must provide good quality and diligent service
- I ensure that I understand my client’s needs and objectives prior to accepting any work and ensure that a I agree a scope of services to be provided to my client with a fee proposal that will include limitations and timescales.
- I ensure that I communicate clearly with clients in a way that they can understand depending on their professional background and favoured method of communication.
Rule 4 - Members and firms must respect others with respect and encourage diversity and inclusion.
- I ensure that I respect the rights of others and treat others with curtesy regardless of background, position, race or any disability.
- I work cooperatively with all others within my firm and also as part of a design team to ensure objectives are met.
Rule 5 - Members and firms must act in the public interest, take responsibility for their actions to prevent harm and maintain public confidence in the profession.
- I would ensure that I respond to complaints made promptly and in line with with firms’ complaints handling procedure.
- I would support fellow colleagues and clients who have acted in good faith to report concerns.
What is the legal system relevant to building surveying?
What is CPD?
Continual Professional Development
How many hours do you need to record?
What is formal and what is informal CPD?
What is Bovis’ policy on Acceptance of Gifts
During the Christmas season, contractors and clients would offer gifts to individuals. These were recorded in the company register amd redistributed among staff, as per company policy.
What is HJ’s policy on Acceptance of Gifts?
Any gifts or payments that are received by a HJ employee to their work or home address
must be disclosed to your Manager immediately, to avoid any allegations of disrepute to HJ.
What quality assurance procedures do you adhere to to ensure your work is kept to a high standard?
1) I ensure that I undertake my own strict quality assurance which includes reading through any document I have produced carefully, ensuring it is formatted correctly, running a spell check and ensuring any appended documents are included and referenced correctly.
2) I then issue to a peer for initial QA and ensure I undertake all QA amendments as necessary.
3) I then issue the document to the peer for final QA and then make any amendments prior to issuing to the client.
What level of Professional Indemnity Insurance does ‘HJ’ offer to it’s clients?
