09) Communications Management

Question 1

What is the process of communications management?

Answer 1

• Plan Communications Management
• Manage Communications
• Control Communications

Question 2

What is the key output of the Plan Communications Management process?

Answer 2

Communications management plan

Question 3

What are the key outputs of the Manage Communications process?

Answer 3

• Project communications
• Updates to project management plan and project documents
• Updates to organizational process assets

Question 4

What are the key inputs to Control Communications?

Answer 4

• Project management plan
• Project communications
• Issue log
• Work performance data
• Organizational process assets

Question 5

What are the key outputs of the Control Communications process?

Answer 5

• Work performance information
• Change requests
• Updates to project management plan and project documents
• Updates to organizational process assets

Question 6

How should communication flow on a project?

Answer 6

To the customer, sponsor, functional managers, team members, other stakeholders, other project managers, and to other projects

Question 7

Describe the basic communication model.

Answer 7

• Communication consists of three parts: a sender, a message, and a receiver
• Each message is encoded by the sender and decoded by the receiver
• Factors that affect the way the receiver decodes a message are called noise, and include environment, experience, and language

Question 8

What are the components of effective communication?

Answer 8

Effective communication:

• Nonverbal communication
• Paralingual communication
• Words

Question 9

What are the components of effective listening?

Answer 9

Effective listening:

• Active listening
• Giving feedback

Question 10

What is paralingual communication?

Answer 10

Pitch and tone of voice

Question 11

What are the four types of communication?

Answer 11

• Formal written
• Formal verbal
• Informal written
• Informal verbal

Question 12

Define interactive, push, and pull communication methods.

Answer 12

Interactive:

The sender provides the information and recipients receive and respond to it

Push:

The sender provides the information but does not expect feedback on that information

Pull:

The sender places the information in a central location and recipients are responsible for retrieving it

Question 13

How much of their time do project managers spend communicating?

Answer 13

90 percent

Question 14

What are some examples of communication technology?

Answer 14

• Face-to-face interactions
• Telephone
• Fax
• Mail
• Instant messaging
• E-mail

Question 15

What are the communication blockers that can get in the way of communicating?

Answer 15

• Noisy surroundings
• Distance
• Improper encoding
• Negative statements
• Hostility
• Language
• Culture

Question 16

What are some rules for effective meetings?

Answer 16

• Set a time limit, and keep to it
• Schedule in advance
• Meet with the team regularly, but not too often
• Have a purpose for each meeting
• Create an agenda with team input
• Distribute agenda in advance, and stick to it
• Let people know their responsibilities in advance
• Bring the right people together
• Lead the meeting with a set of rules
• Assign deliverables and time limits for assignments resulting from meetings
• Publish the meeting minutes

Question 17

What is the formula for communication channels?

Answer 17

N (N-1) / 2

N (N-1)

2

Question 18

Name some of the different types of performance reports.

Answer 18

• Status report
• Progress report
• Trend report
• Forecasting report
• Variance report
• Earned value report
• Lessons learned documentation