08) Human Resource Management Flashcards
What is the process of human resource management?
- Plan Human Resource Management
- Acquire Project Team
- Develop Project Team
- Manage Project Team
What is the key output of the Plan Human Resource Management Process?
Human resource management plan
What are the key outputs of the Acquire Project Team process?
- Project staff assignments
- Resource calendars
- Updates to project management plan
What is a key output of the Develop Project Team process?
Team performance assessments (evaluating team effectiveness)
What is a key output of the Manage Project Team process?
Change requests
What are some key responsibilities of the sponsor on a project?
- Provide information regarding the initial scope of the project
- Issue the charter
- Provide funding
- May dictate dates
- Approve the final project management plan
- Approve or reject changes or authorize a change control board
- Be involved in risk management
What are some key responsibilities of the team on a project?
- Identify requirements, constraints, and assumptions
- Create the work breakdown structure and help with project planning
- Estimate activities
- Participate in risk management
- Complete activities
- Comply with quality and communications plans
- Recommend changes to the project
What are some key responsibilities of the stakeholders on a project?
Stakeholders may help:
- Identify requirements and constraints
- Plan the project
- Approve changes
- Perform the risk management process
What are some key responsibilities of functional managers on a project?
- Participate in planning
- Approve the final project management plan
- Approve the final schedule
- Assist with problems related to team member performance
- Manage activities that happen within their functional area
What are the key elements of a human resource management plan?
- When and how human resource requirements will be met
- Roles and responsibilities
- Project organization charts
- Staffing management plan
What is included in a staffing management plan?
- Staff acquisition plan
- Resource calendars
- Staff release plan
- Staff training needs
- Recognition and rewards
- Compliance
- Safety
What are some of the different types of project teams?
- Dedicated
- Part-time
- Partnership
- Virtual
What are some of the key activities involved in developing the project team?
- Hold team-building activities throughout the project
- Use personnel assessment tools to learn about the team members
- Obtain and provide training where needed
- Establish ground rules
- Give recognition and rewards
- Conduct team performance assessments
What are some key activities involved in managing a project team?
- Use negotiation and leadership skills
- Observe what is happening
- Use an issue log
- Keep in touch
- Conduct project performance appraisals
- Be a leader
- Actively look for and help resolve conflicts that the team members cannot resolve on their own
What is a team performance assessment?
An assessment by the project manager meant to evaluate and enhance the effectiveness of the project team
What are the different types of power?
- Formal (legitimate)
- Reward
- Penalty (coercive)
- Expert
- Referent
What are some of the different types of leadership and management styles?
- Directing
- Facilitating
- Coaching
- Supporting
- Autocratic
- Consultative
- Consultative-Autocratic
- Consensus
- Delegating
- Bureaucratic
- Charismatic
- Democratic (participative)
- Laissez-faire
- Analytical
- Driver
- Influencing
List the most common sources of conflict on projects, in order of most to least common.
- Schedules
- Project priorities
- Resources
- Techinical opinions
- Administrative procedures
- Cost
- Personality
Name some conflict resolution techniques.
- Collaborating (problem solving)
- Compromising (reconciling)
- Withdrawal (avoidance)
- Smoothing (accommodating)
- Forcing (directing)
Define collaborating (problem solving).
Collaborating:
Openly discussing differences and incorporating multiple viewpoints to achieve consensus (a win-win solution)
Define compromising (reconciling).
Compromising:
Finding an outcome that brings some degree of satisfaction to all parties involved (a lose-lose solution)
Define withdrawal (avoidance).
Withdrawal:
Postponing a decision or avoiding the problem
Define smoothing (accommodating).
Smoothing:
Emphasizing agreement rather than differences of opinion
Define forcing (directing).
Forcing:
Pushing one viewpoint at the expense of another (a win-lose solution)
