08 Change Management Flashcards
purpose of Change Management (CM)
solve designer-designed problem by minimizing conflict potential & resistance
eg involving some middle mgrs as designer
beer formula of dissatisfaction of current state
D = A x G
A = acceptance of the problem
G = extent of the problem
the 2 leadership themes
- Me = my beliefs & needs
collective psy; determines how social I am - We = relationships ==> energy & warmth
individual psy; determins how adaptive we are - It = material aspects
mechanics & facts
leadership dev:
- goal
- making org more adaptive
modes / levels of leadership
- positional power –> fine for emergency situations
- trust –> normally better
duality of fear & love
trick in leadership
- doing / fear / ego / transactional leadership / cocaine / “material world”
- being / love / relationships / transformational leadership / wine, LSD / “spiritual world”
==> balance the 2 sides!
& live here & now also in corp world, w/o split personality;
develop your personality as you go
==> use a coach, but a qualified psychologist
trust building level 2 formula
contact = authenticity + empathy + esteem (of other ideas, w/o accepting them)
+
communication
=
trust
+
outcome
what to do when you are unhappy in an org?
accept it if you can, or leave it and find your place in the world!
fitness: def & breakdown in 4 categories
= having reserves
- physical ==> control your sleep, eating & drug taking
- emotional ==> plan your social life & relationships
- mental ==> learn work & personal focus
- spiritual ==> personal orientation for others
empower people =
= teach ppl to be authors of their lives, rather than victims!
stakeholder map
internal or external circle of impact on me
+
opinion leader / stakeholder / critical stakeholder
+
category:
- promotors
- supporters
- hoppers –> rel ppl who compromise on material aspect
- opponents
how to coach opponents in 3 steps
- call & listen
- meet for lunch
- agree on the issue (def), because that creates warmth!
coaching: how, what for
take from slides
