06 Quality Management Flashcards
- project mgmt psychologically
- proj mgmt quality level & why
- but: re. deviations from project…
- depressing, because it is mgmt!
- quality is normally low coz Co has less experience there as compared to operations
- …are an unacceptable conseq. of insufficient experience
proj mgmt quality def=
magic triangle:
- cost
- time
- scope / benefits
=> on DESIGN you can do analytical quality assurance, but this is not enough because you need to also think of the process
=> you also need constructive quality assurance which relates to the type of process: CAN THIS ACTUALLY BE BUILT & WORK?
3 signs of bad projects
+ why & => conseq
- project team must come up w the project process themselves
- there are project stars taking all decisions
- ppl work permanently long hours
+ coz you need both good proj mgmt & a specific proj proc model
=> consultancies exist so that you can buy this kind of expertise with repeatability
general project mgmt VS project process model
+ how to cope
general contentless discipline (set goals & deadlines; identify components; test…)
VS
specific domain knowledge allowing you eg to identify the correct components
+ how to cope: w a 2-party contract having 2 levels
(does not matter if inside or outside)
- client perspective: manage cost, time, scope of the product
- supplier perspective: manage the process
Client proj mgmt org: 4 components
- project owner (not sponsor) = 1 manager
- project committee
- review team (experts)
- client project leader
Supplier proj mgmt org
+ key distinctions of responsibilities
- supplier
- supplier proj leader
- team 1
- team 2
- team N
the supplier proposes but does not take design decisions: commixtures are wrong
typical sources of project deviations
- client org negotiations are very political
- -> this is quite normal
- supplier org did not know what they were doing
- -> this is very bad and should not be so
3 x 2 tasks of Quality Assurance: who
& what to look at
- review
- SU internal –> check formal consistency!
- CL external
- test
- SU internal
- CL external
- audit
- CL method audit
- CL project leadership audit
ISO 9001:
2 targets
- regulation of client-supplier-rel = 2-party contract rel.
- self-enforcement of supplier to quality orientation
SEI-process-maturity-scheme:
5 levels
SEI = SwEngInstitute
- chaotic
- repeatable
- defined
- quantitatively managed
- optimizing
