Zurich 2

Question 1

Name the 5 steps of a sales cycle

Answer 1

Meet & greet
Needs assesment 
Demo - connect needs to product
Write up using presentation tools
Close

Question 2

How do you promote zurich products during the demo?

Answer 2

Pointing out the warranty that comes with the vehicle and what it does and does not cover

Question 3

How do you get business?

Answer 3

By asking for it - get them to say yes or no!

Question 4

What’re the two focuses of effective selling?

Answer 4

Focused on meet and greet and thorough needs analysis

Question 5

Where does the finance turn over happen?

Answer 5

Happens at the sales desk with the business manager walking the client back

Question 6

How does the needs assessment help you push Zurich?

Answer 6

You get a better glimpse of their lifestyle based on their trade in and what they’re using the vehicle for

Question 7

What’s the longest term you can get GAP for?

Answer 7

84 months

Question 8

What’s the biggest CSI ding?

Answer 8

How long the car buying process takes

Question 9

When can GAP be sold?

Answer 9

Only at the time of delivery and not after

Question 10

What countries does VSC apply to?

Answer 10

US and Canada

Question 11

What’re the rental reimbursement benefits of VSC?

Answer 11

Covers up to $40 per day for 10 days max whichever comes first

Question 12

What’re the emergency roadside assistance benefits of VSC?

Answer 12

24 hour toll free number $100 benefit per occurence
Towing
Jump starts
Flat changes using spare
Fuel oil fluid or coolant delivery
Lockout service

Question 13

What’re the trip interruption coverage benefits of VSC?

Answer 13

hotel stay 100 miles away fom home up to $250 a day for 3 days

Question 14

Does GAP cover deductible?

Answer 14

Yes, up to $1000 since the insurance company wont cover it

Question 15

How long has Zurich been in the US?

Answer 15

Since 1912

Question 16

How can you incorporate tactile learning into the Zurich test strip?

Answer 16

Have the customer blot the strip

Question 17

What’s not covered by manufacturer’s comprehensive warranty?

Answer 17

Wear and tear
General maintenance
Chips and cracks in the windshield
Gaskets 
Interior and exterior damage

Question 18

What is the VSC?

Answer 18

VSC is the vehicle service contract

Question 19

What does the VSC do?

Answer 19

The vehicle service contract provides mechanical breakdown coverage

Question 20

How does VSC benefit the customer?

Answer 20

Provides mechanical breakdown coverage for new used or leased vehicles with value add benefits of roadside assistance, trip interruption, and rental reimbursement

Question 21

What is GAP?

Answer 21

GAP is guaranteed auto protection

Question 22

What does GAP do?

Answer 22

Covers the difference between what’s owed on the vehicle vs what will be covered by the insurance company

Question 23

How does GAP benefit the customer?

Answer 23

Protects the customer from out of pocket costs in the event of a total loss

Question 24

What is Shield?

Answer 24

A one time application on the interior and exterior of the car

Question 25

What does Shield do?

Answer 25

Prevents fading to the paint and protects the interior from wear tear and fluid damage

Question 26

How does Shield benefit the customer?

Answer 26

Shield protects the value of the car and the new car plan will cover re upholstery if necessary
Also comes with rental car reimbursement, an renewal option an dtransfer provision

Question 27

What is the select protection bundle?

Answer 27

A bundle of single service contracts more focused on repairing exterior damage

Question 28

What does the select protection bundle do?

Answer 28

Tire and wheel
Cosmetic wheel repair
Windshield repair
Paintless dent repair 
Key protection 
Emergency roadside assistance

Question 29

How does the select protection bundle benefit the customer?

Answer 29

Select protection is a fixed price plan allowing you to get repairs with no additional out of pocket costs and no increase on insurance rates