Zurich 2 Flashcards
Name the 5 steps of a sales cycle
Meet & greet Needs assesment Demo - connect needs to product Write up using presentation tools Close
How do you promote zurich products during the demo?
Pointing out the warranty that comes with the vehicle and what it does and does not cover
How do you get business?
By asking for it - get them to say yes or no!
What’re the two focuses of effective selling?
Focused on meet and greet and thorough needs analysis
Where does the finance turn over happen?
Happens at the sales desk with the business manager walking the client back
How does the needs assessment help you push Zurich?
You get a better glimpse of their lifestyle based on their trade in and what they’re using the vehicle for
What’s the longest term you can get GAP for?
84 months
What’s the biggest CSI ding?
How long the car buying process takes
When can GAP be sold?
Only at the time of delivery and not after
What countries does VSC apply to?
US and Canada
What’re the rental reimbursement benefits of VSC?
Covers up to $40 per day for 10 days max whichever comes first
What’re the emergency roadside assistance benefits of VSC?
24 hour toll free number $100 benefit per occurence Towing Jump starts Flat changes using spare Fuel oil fluid or coolant delivery Lockout service
What’re the trip interruption coverage benefits of VSC?
hotel stay 100 miles away fom home up to $250 a day for 3 days
Does GAP cover deductible?
Yes, up to $1000 since the insurance company wont cover it
How long has Zurich been in the US?
Since 1912
How can you incorporate tactile learning into the Zurich test strip?
Have the customer blot the strip
What’s not covered by manufacturer’s comprehensive warranty?
Wear and tear General maintenance Chips and cracks in the windshield Gaskets Interior and exterior damage
What is the VSC?
VSC is the vehicle service contract
What does the VSC do?
The vehicle service contract provides mechanical breakdown coverage
How does VSC benefit the customer?
Provides mechanical breakdown coverage for new used or leased vehicles with value add benefits of roadside assistance, trip interruption, and rental reimbursement
What is GAP?
GAP is guaranteed auto protection
What does GAP do?
Covers the difference between what’s owed on the vehicle vs what will be covered by the insurance company
How does GAP benefit the customer?
Protects the customer from out of pocket costs in the event of a total loss
What is Shield?
A one time application on the interior and exterior of the car
What does Shield do?
Prevents fading to the paint and protects the interior from wear tear and fluid damage
How does Shield benefit the customer?
Shield protects the value of the car and the new car plan will cover re upholstery if necessary
Also comes with rental car reimbursement, an renewal option an dtransfer provision
What is the select protection bundle?
A bundle of single service contracts more focused on repairing exterior damage
What does the select protection bundle do?
Tire and wheel Cosmetic wheel repair Windshield repair Paintless dent repair Key protection Emergency roadside assistance
How does the select protection bundle benefit the customer?
Select protection is a fixed price plan allowing you to get repairs with no additional out of pocket costs and no increase on insurance rates
