VinSolutions

Question 1

What’s important about first time sales?

Answer 1

They’re rare which makes follow up more important

Question 2

What’s the time limit for a lost lead?

Answer 2

30 days

Question 3

What must be in every text message?

Answer 3

Text STOP to opt out

Question 4

How do you label a credit challenged client?

Answer 4

Bury it in the notes

Question 5

How do you populate a trade in?

Answer 5

Take a picture of the vin using the app

Question 6

What’s the best source of used cars?

Answer 6

Trade ins we get paid on them and the dealership has to go to less auctions

Question 7

How do you add a customers details?

Answer 7

Take a picture of the drivers license in the app

Question 8

What must the first text have?

Answer 8

a video of the car

Question 9

How do you send a video of the car through email?

Answer 9

Create a youtube page and send them a link, must be after second email

Question 10

When’s the best time to get all the leads?

Answer 10

Be at work by 815

Question 11

What’s required for engagement?

Answer 11

2 way communication

Question 12

How do you make appointments in vins?

Answer 12

Set the appointment using the icon then change the status to appointment set

Question 13

When should a vinbrochure be sent?

Answer 13

Send it on the second email to stay out of the spam filter

Question 14

RARE

Answer 14

Role in company
Answer their questions or Acknowledge their choice by complimenting it
Reccomend an appointment
Expectation tell them itll sell soon or that we can finance bad credit

Question 15

What’s the ideal number of calls to make per day?

Answer 15

25

Question 16

What qualifies as a lost lead?

Answer 16

Bad credit or they already purchased

Question 17

What qualifies as a bad lead?

Answer 17

Duplicate

Question 18

When a customer enters what should you do?

Answer 18

Start the visit

Question 19

Where should insurance info be loaded?

Answer 19

Into the route 1 app portion

Question 20

What’s quickpencil?

Answer 20

An icon on the customer profile that shows payments and stips once a deal is desked

Question 21

What’re lease prospects?

Answer 21

Lease prospects are in the customers drop down menu

It’s a list of leases that are expiring soon so you should contact them when you’re out of leads

Question 22

What’s sold log?

Answer 22

It’s a list of sales you’ve made throughout the month

Question 23

What’s activity breakdown report?

Answer 23

It’s under the links dropdown menu

Shows you a breakdown of emails call texts and visits you’ve done

Question 24

What’s the insights tab?

Answer 24

A coaching report based on your activity last month

Question 25

What has the highest close ratios?

Answer 25

1. walk ins
2. text messages
3. phone leads

Question 26

Where can you find the credit pre approval?

Answer 26

on the fitzmall site under credit application