Zurich 1

Question 1

Who’s our Zurich rep?

Answer 1

Kathleen Allen

Question 2

What does DAP stand for?

Answer 2

dealer access protal

Question 3

What is the DAP?

Answer 3

The original method for selling Zurich products but now we use a tablet

Question 4

What is Zurich?

Answer 4

A Swiss based insurance group that sells products to protect a cars value amongst a lot of other things

Question 5

What is VSC?

Answer 5

VSC is a vehicle service contract designed to provide mechanical breakdown coverage on non-exotics

Question 6

What levels of VSC exist?

Answer 6

Powertrain, standard, and comprehensive

Question 7

What are the additional benefits for VSC?

Answer 7

Rental reimbursement, emergency roadside assistance, and trip interruption coverage

Question 8

What’s optional coverage?

Answer 8

These are riders that allow vehicles with snow plows or used for deliveries or ride sharing to be covered

Question 9

What’s important to know about the optional coverage?

Answer 9

Optional coverage can be added at a later date and must be added if a claim is made on a personal vehicle turned commercial vehicle

Question 10

What’s the eligibility on a new vehicle plan?

Answer 10

New vehicle plans are usually the least expensive must be under 4 years old and under 100k miles

Question 11

What’s the deductible on a new vehicle plan?

Answer 11

$100

Question 12

How’s the new vehicle plan expiration calculated?

Answer 12

When the car hits 100k miles e.g. a car with 20k miles only gets 80k miles of coverage

Question 13

What’s the eligibility on a used vehicle plan?

Answer 13

0-15 years old and under 200k miles

Question 14

What’re the deductibles on a used vehicle plan?

Answer 14

$0 $100 $100 waiver (default)

Question 15

How’s the used vehicle plan expiration calculated?

Answer 15

Contract date of sale and current odometer e.g. a car with 20k miles will be covered to 120k miles

Question 16

When should a select plan be offered?

Answer 16

For a leased vehicle with a lease exceeding 36 months and 36k miles

Question 17

When should a manufcaturer certified vehicle upgrade plan be offered?

Answer 17

For a CPO to extend the limited warranty to match the powertrain

Question 18

Can the vehicle service contract plan be transferred?

Answer 18

The transfer must occur to the second purchaser within 30 days of vehicle ownership for $50

Question 19

Can the vehicle service contract plan be cancelled?

Answer 19

Yes for a $75 fee if a state specific fee is not indicated

Question 20

What’s the difference between a powertrain and standard vehicle service contract plan?

Answer 20

A powertrain covers powertrain whereas the standard functions like a limited warranty bumper to bumper and comprehensive covers almost everything

Question 21

What are some specific things covered by the comprehensive vehicle service plans?

Answer 21

Interior and exterior

Electrical

Question 22

Whats the eligibility for the select protection bundle?

Answer 22

Under 15 years old and less than 200k miles

Question 23

what’s covered under select protection bundle?

Answer 23

tire & wheel 
alloy wheel repair
paintless dent repair 
windshield repair
key repair/replacement
roadside assistance included

Question 24

describe the tire and wheel protection (bundle)

Answer 24

replaces wheels and tires due to road hazard max benefit is $2500

Question 25

describe the wheel repair (bundle)

Answer 25

repairs cosmetic damage to wheels max benefit $800

Question 26

describe the paintless dent repair (bundle)

Answer 26

repairs a dent less than 4 inches in diameter with no max benefit, hail damage not covered

Question 27

describe the windshield repair (bundle)

Answer 27

repairs a windshield crack under 6 inches or a chip under 1.5 inches in diameter max benefit $500

Question 28

describe the key protection (bundle)

Answer 28

replaces 2 keys or $800 per year for vehicle and $100 for house key replacement
Also includes $75 for uber/lyft to pick up a spare

Question 29

what’s the eligibility on tire and wheel (solo)

Answer 29

under 15 years and under 200k miles

Question 30

what’s the coverage on tire and wheel (solo)

Answer 30

no deductible or limit per occurrence but $2500 max

premium is go to, curb damage not covered

Question 31

what’s the transfer fee for tire and wheel (solo)

Answer 31

$50

Question 32

how long does zurich shield take to add?

Answer 32

20 - 30 minutes pre detail, must be added when car is wet

Question 33

what can’t you do with zurich shield?

Answer 33

can’t be added to we owe must be put on before departure

Question 34

what’s the eligibility for zurich shield?

Answer 34

new cars under 4 years
used cars over 5 years
no mileage restrictions
commercial and recreational vehicles ineligible

Question 35

will leather be replaced on a used car with zurich shield?

Answer 35

No but it will be replaced on a new car with zurich shield

Question 36

what’re the additional benefits of zurich shield?

Answer 36

rental car reimbursement
renewal after 3 years
transfer within 7 years of first treatment

Question 37

what’s the eligibility for lease and wear?

Answer 37

coverage must be purchased at lease origination
lease must be under 72 months
vehicle must be for personal use
vehicle must be under a year old and under 10k miles

Question 38

what’s the coverage on lease and wear?

Answer 38

covers repairs up to $1000/event and $5000/max