Year 9 YEARLY EXAMS Flashcards
1
Q
4 basic consumer rights
A
- product must be of merchantable quality
- goods must be fit for purchase
- Must match the description
- Must receive clear title to the goods
2
Q
Organisations that provide assistance for consumers
A
- State government (office of fair trading)
- Ombudsman
- Federal government (ASIC and ACCC)
- Independent organisations (CHOICE)
- The media
3
Q
Scam
A
An illegal business practise
4
Q
Types of scams
A
- Referral selling
- False or misleading advertising
- Unordered goods
- Special prizes and offers
- Get rich-quick scheme
5
Q
Process of consumer redress
A
- Identify the problem
- Gather receipts
- Consult the store
- Negotiate the outcome e.g. refund, exchange
- Contact NSW fair trading and seek advice
- Write a letter of complaint
- Lodge a complaint
6
Q
Contract
A
A written or spoken agreement concerning employment, sales, or tenancy, that is intended to be enforceable by law.
7
Q
Features of a simple contract
A
- Offer
- Acceptance
- Consideration
- Legal object
8
Q
Rip-off
A
Legal, but unethical practise by a seller
9
Q
Issues when travelling
A
- safety
- language
- war zones
- democracy
10
Q
Factors affecting choice of destination
A
- visa (passport)
- price
- political stability
11
Q
Problems travellers may face:
A
- Travel documentation (loosing passports)
- Financial problems (stolen money, currency issues)
- Legal (laws)
- Cultural (behaviour, clothing, language)
12
Q
Organising an itinerary
A
Where to stay, getting around, length of stay, what to see, tourism.
13
Q
Planning a trip
A
- Itinerary
- Budget
- Insurance
- Travel documents
14
Q
Generic brand
A
Brand that is not advertised, and is sold at a price lower than the branded product
15
Q
Brands and products
A
- Generic brands
- Quality
- Purpose
- Brand names
