Commere and Choice

Question 0

Supermarkets

Answer 0

Self-serve stores that sell a wide variety of food and household items.

Question 1

Corner/General stores

Answer 1

Small retail outlets that focus on selling everyday convenience items.

Question 3

Department stores

Answer 3

Elaborate displays and provide entertainment and gift wrapping.

Question 4

Discount stores

Answer 4

Offer a range of goods. Cheaper than department stores.

Question 5

Category killers

Answer 5

Retail outlets that dominate the sale of a particular product.

Question 6

Independent specialty stores

Answer 6

Owner operated retail outlets.

Question 6

Periodic markets

Answer 6

Large numbers of sellers in an informal market setting.

Question 7

Franchises

Answer 7

A type of retailing that involves selling the rights to use a business name or image.

Question 8

Shopping strips

Answer 8

Retail outlets lining the main street of a suburb.

Question 9

Planned centres

Answer 9

A large variety if stores under one roof.

Question 10

Non-store retail

Answer 10

• Mail order
• Internet shopping
• Vending Machines

Question 11

What are the advantages/disadvantages of internet shopping?

Answer 11

• Scams
• Pay for postage
• No travel involved

Question 12

Ethics

Answer 12

The standards of conduct and moral judgement that society expects of individuals and organisations.

Question 13

Key factors affecting consumer decisions.

Answer 13

• Convenience
• Marketing
• Gender
• Age
• Price

Question 14

Ethics: Some people need to be careful…

Answer 14

E.g. Consumers whose first language isn’t English may not understand documents.

Question 15

Tips for consumers:

Answer 15

• Never share personal info online
• Check a company’s return policy
• Make sure you’re using a safe site

Question 16

Features of a simple contract:

Answer 16

• Offer
• Acceptance
• Consideration

Question 17

Ombudsman

Answer 17

Someone who has the task of investigating complaints.

Question 18

Federal government organisations that assist consumers:

Answer 18

• Australian securities and investment commission (ASIC)

- Australian competition and consumer commission (ACCC)

Question 19

Consumer redress

Answer 19

Consumers are entitled to seek remedy if a good is:

• faulty
• doesn’t do what you were told it would do
• or if a service was not carried out with skill and care

Question 20

Steps a consumer can take to seek redress:

Answer 20

• Identify the problem
• Gather receipts
• Go to the store or call
• Get refund/exchange

Question 21

Changes overtime and the impact of technology

Answer 21

• Barter
• Money
• Self-serve tech
• Phone tech
• Internet shopping + banking

Question 23

Barter

Answer 23

A system of swapping one good for another which was used before money was invented.

Question 24

Money

Answer 24

Money was invented because using bartering was difficult to determine the value of goods.

Question 25

Self-serve tech

Answer 25

Less need for workers as people can complete the checkout process themselves.

Question 26

EFTPOS

Answer 26

``` Electronic Funds Transfer Point Of Sale ```

Question 27

Direct marketing

Answer 27

The business of selling products or services directly to the public, e.g. by mail order or telephone selling.

Question 28

Book-up

Answer 28

Make a reservation for.

Question 29

Example of unconscionable conduct:

Answer 29

- Not allowing sufficient time to read an agreement | - Not properly explaining the conditions of a contract to a person they know does not speak English

Question 30

Caveat emptor

Answer 30

"Let the buyer beware"

Question 31

Phone tech

Answer 31

This has changed the way that people can shop. E.g. Scanning barcodes on phones

Question 32

Target market

Answer 32

A group of customers that the business has decided to aim its merchandise towards.

Question 33

Impulse buying

Answer 33

The buying if goods without planning to do so in advance.