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READING & WRITING SKILLS > WRITING BUSINESS MESSAGES > Flashcards

WRITING BUSINESS MESSAGES Flashcards

1
Q

a form of communication in the workplace

A

BUSINESS MESSAGE

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2
Q

some examples of this are:
o hiring/firing
o organizational changes such as promotions
o inform employees of new policies or regulations
o inquiries
o requests
o response to requests/inquiries

A

BUSINESS MESSAGE

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3
Q

FOUR different media to express your business messages

A

o letters
o emails
o video presentations
o memos

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4
Q

in writing an effective business message, make sure that it is: (4)

A

o PURPOSEFUL
o ECONOMICAL
o AUDIENCE-ORIENTED
o PROCESS-ORIENTED

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5
Q

is there a valid reason on why you are writing the business message?
(CHARACTERISTIC OF AN EFFECTIVE BUSINESS MESSAGE)

A

PURPOSEFUL

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6
Q

straight to the point and must be concise

CHARACTERISTIC OF AN EFFECTIVE BUSINESS MESSAGE

A

ECONOMICAL

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7
Q

consider the receiver of the message and how they might react to your message
(CHARACTERISTIC OF AN EFFECTIVE BUSINESS MESSAGE)

A

AUDIENCE-ORIENTED

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8
Q

business messages should not be done haphazardly

CHARACTERISTIC OF AN EFFECTIVE BUSINESS MESSAGE

A

PROCESS-ORIENTED

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9
Q

3 STAGES OF BUSINESS MESSAGE WRITING

A

PRE-WRITING
WRITING
REVISING

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10
Q

3 THINGS TO DO WHILE IN THE PRE-WRITING STAGE

A

define the PURPOSE
analyze the AUDIENCE
choose the CHANNEL and MEDIUM

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11
Q

4 characteristics of an effective purpose for a business message

A

REALISTIC
TIMELY
ACCEPTABLE
APPROPRIATE

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12
Q

5 things to take note in analyzing the audience

A 
identify your PRIMARY AUDIENCE
identify the SIZE
identify their LEVEL OF UNDERSTANDING
identify PROBABLE REACTIONS
establish a GOOD RELATIONSHIP
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13
Q

the ones who will directly receive your message

A

PRIMARY AUDIENCE

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14
Q

the ones who will be indirectly affected by the business message

A

SECONDARY AUDIENCE

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15
Q

taking note of this while analyzing the audience will help you in choosing for the right medium

A

identify the SIZE

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16
Q

which theory helps us in choosing channel and medium

A

MEDIA RICHNESS THEORY

17
Q

5 things to take note in choosing channel and medium according to the MEDIA RICHNESS THEORY

A 
o	urgency of feedback
o	cost
o	formality
o	confidentiality
o	permanence
18
Q

the stage of defining the purpose

A

PRE-WRITING STAGE

19
Q

the stage of analyzing the audience

A

PRE-WRITING STAGE

20
Q

the stage of choosing channel and medium

A

PRE-WRITING STAGE

21
Q

3 THINGS TO DO WHILE IN THE WRITING STAGE

A

research on the business message
organize all the data gathered
transform the data into a memo or any appropriate form of writing

22
Q

two types of research that can be done for a business message

A

INFORMAL RESEARCH

FORMAL RESEARCH

23
Q

type of research that is less organized and systematic and does not use formal scientific methods

A

INFORMAL RESEARCH

24
Q

type of research that uses scientific and methodical approaches

A

FORMAL RESEARCH

25
Q

two ways we can organize all the gathered data

A

SCRATCH LIST

OUTLINE

26
Q

this way of organizing data contains relevant ideas related to your topic

A

SCRATCH LIST

27
Q

this way of organizing data identifies major and minor ideas

A

OUTLINE

28
Q

two things to take note while transforming the data into a memo or any appropriate form of writing

A

vary sentence structure

construct grammatically correct sentences

29
Q

5 common grammatical errors we have to avoid in transforming data

A 
FRAGMENTS
FUSED SENTENCES
COMMA SPLICE
DANGLING MODIFIERS
MISPLACED MODIFIERS
30
Q

“Even though the pay was low.”

WHICH GRAMMATICAL ERROR

A

FRAGMENTS

31
Q

“Two candidates applied only one was hired.”

WHICH GRAMMATICAL ERROR

A

FUSED SENTENCES

32
Q

“Many were qualified, Jeff was hired.”

WHICH GRAMMATICAL ERROR

A

COMMA SPLICE

33
Q

“Feeling hopeless because of the current situation, the company was closed.”

(WHICH GRAMMATICAL ERROR)

A

DANGLING MODIFIERS

34
Q

“The manager sent a memo to the employees disappointed because of their low monthly sales”

(WHICH GRAMMATICAL ERROR)

A

MISPLACED MODIFIERS

35
Q

four things to watch out for in the REVISING stage

A

o GRAMMAR
o CHOICE OF WORDS
o SPELLING & CAPITALIZATION
o LAYOUT/DESIGN

READING & WRITING SKILLS (7 decks)

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