BUSINESS LETTERS

Question 1

8 PARTS OF A BUSINESS LETTER

Answer 1

• LETTERHEAD
• DATELINE
• INSIDE ADDRESS
• SALUTATION
• CONTENT
• COMPLIMENTARY CLOSE
• SIGNATURE LINE
• REFERENCE INITIALS

Question 2

part of a business letter which contains the company name, address, and contact info

Answer 2

LETTERHEAD

Question 3

part of a business letter which contains the date when the letter was sent

Answer 3

DATELINE

Question 4

part of a business letter which contains the recipient’s full name, position, company name, company address

Answer 4

INSIDE ADDRESS

Question 5

part of a business letter which contains the “DEAR”, followed by the surname punctuated with a colon or comma

Answer 5

SALUTATION

Question 6

part of a business letter which contains the business message (opening, body & closing)

Answer 6

CONTENT

Question 7

part of a business letter which contains the sincerely, yours truly, respectfully yours, etc.

Answer 7

COMPLIMENTARY CLOSE

Question 8

part of a business letter which contains the full name of the sender, position in the company

Answer 8

SIGNATURE LINE

Question 9

part of a business letter which contains the initials of the writer and typist and is only used when another person has written the letter for you

Answer 9

REFERENCE INITIALS

Question 10

4 TYPES OF BUSINESS LETTERS

Answer 10

LETTER OF REQUEST
LETTER OF REPLY
LETTER OF COMPLAINT/CLAIM
LETTER OF ADJUSTMENT

Question 11

format of LETTER OF REQUEST

Answer 11

opening: state request politely
body: explain request; ask all questions
closing: give date of expected reply and reason

Question 12

format of LETTER OF REPLY

Answer 12

opening: response to main request
body: answer and add details
closing: entice

Question 13

format of LETTER OF COMPLAINT/CLAIM

Answer 13

opening: main complaint/desired action
body: background information (WH)
closing: expression of goodwill

Question 14

format of LETTER OF ADJUSTMENT

Answer 14

opening: apologize; grant
body: regain trust
closing: express assurance