ORGANIZATIONAL COMMUNICATION (E-MAILS)

Question 1

differentiate INTERNAL vs. EXTERNAL ORGANIZATIONAL COMMUNICATION

Answer 1

INTERNAL - interaction between & among company employees

EXTERNAL - interaction between company & outsiders

Question 2

differentiate TO vs. CC vs. BCC

Answer 2

o TO
> primary recipient/s
o CC (CARBON COPY)
> interested / involved parties (visible)
o BCC (BLIND CARBON COPY)
> interested / involved parties (invisible)

Question 3

7 PARTS OF AN EMAIL

Answer 3

• SUBJECT LINE
• SALUTATION
• OPENING
• BODY
• CLOSING
• COMPLIMENTARY CLOSE
• SIGNATURE

Question 4

part of an email where we address the receiver (dear; hi; name)

Answer 4

SALUTATION

Question 5

part of an email where we put the greeting; main idea; where we avoid a lengthy introduction

Answer 5

OPENING

Question 6

part of an email where we elaborate details but be concise

Answer 6

BODY

Question 7

part of an email where we put the contact details; expected action; where we express gratitude

Answer 7

CLOSING

Question 8

part of an email where we put sincerely; best regards; cheers

Answer 8

COMPLIMENTARY CLOSE

Question 9

part of an email where we put our name; position; organization

Answer 9

SIGNATURE