Workshop 6

Question 1

4 reasons why systematic performance evaluation system should be implemented

Answer 1

1. The evaluation process should encourage positive performance and behaviour
2. It is a way to satisfy employee curiosity as to how well they are performing in their job
3. It can be used as a tool to develop employees
4. It can provide a basis for pay raises, promotions and legal disciplinary actions

Question 2

Designing a performance appraisal

Answer 2

1. Determine how often performance appraisal should be given
2. Should pay increases be tied to performance evaluations
3. What goals does the organisation hope to achieve with the performance appraisal
4. Formalise the process
5. Determining who should evaluate the performance of the employees

Question 3

Performance appraisal system errors

Answer 3

1. Halo effect
2. Validity
3. Reliability
4. Acceptability
5. Specificity

Question 4

7 elements of effective performance management

Answer 4

1. Performance target setting
2. Continuous feedback (performance coaching)
3. Evaluation and feedback (how did the employee perform in comparison to the set goals)
4. Competency evaluation and development
5. Career planning and development
6. Outcomes management
7. Culture process and systems

Question 5

3 Appraisal methods

Answer 5

1. Trait method
   - Managers look at employee’s specific traits in relation to
   the job
2. Behavioural method
   - Looks at individual actions within a specific job
3. Comparative method
   - Compare one employee with another employee

Question 6

Within the categories of performance appraisal there are two main aspects to appraisal methods

Answer 6

1. The criteria are the aspects the employee is actually evaluated on, should be tied directly to the employee’s job description
2. The rating is the type of skill that will be used to rate each criterium in a performance evaluation

Question 7

Employee improvement plan - 6 main components

Answer 7

1. Define the problem
2. Discuss the behaviours that should be modified based on the problem
3. List specific strategies to modify behaviour
4. Develop long and short term goals
5. Define a reasonable timeline for improvement
6. Schedule “check - in” dates to discuss improvement plan

Question 8

Organising the performance appraisal process

Answer 8

1. Provide each manager with a job description for each employee
2. Provide each manager with necessary documents such as criteria and rating sheets
3. Give the manager instructions and ground rules for filling out the documents
4. Work with the manager on pay increases for each employee, if your organisation has decided to tie performance with pay increase
5. Provide coaching assistance on objectives development and improvement plans, if necessary
6. Give timelines to the manager for each performance review

Question 9

Job evaluation system

Answer 9

• Job ranking
• Paired comparison
• Job classification
• Point-factor system
• Hay profile method