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Human Resources > Workshop 6 > Flashcards

Workshop 6 Flashcards

1
Q

What are the steps to take in training an employee?

A
  1. Employee orientation
  2. In-house training programs
  3. Mentoring
  4. External training
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2
Q

What is employee orientation?

A

The process used for welcoming a new employee into the organization.

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3
Q

What is the importance of orientation?

A
  1. For employees to gain an understanding of the company policies
  2. To learn how their specific job fits into the bigger picture
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4
Q

What are the goals of an orientation?

A
  1. To reduce start-up costs
  2. To reduce anxiety
  3. To reduce employee turnover
  4. To save time for the supervisor and co-workers
  5. To set expectations and attitiudes
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5
Q

What is in-house training?

A

In-house training programs are learning opportunities developed by the organization in which they are used.

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6
Q

What are examples of in-house training?

A
  • Sexual harassment training
  • Multicultural training
  • Communication training
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7
Q

What is mentoring?

A

A mentor is a trusted experienced advisor who has direct investment in the development of an employee

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8
Q

Who can be mentors?

A

It could be a supervisor or a colleague who has the experience and personality to help guide someone

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9
Q

What can a mentorship program do?

A

It can help ensure the employee to help feel welcomed and to know what to do because he gets help from someone who knows the ropes and can help guide him.

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10
Q

Mentors are picked because of which traits?

A
  • experience
  • willingness
  • personality
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11
Q

What is external training?

A
  • Includes any type of training that is not performed in-house
  • Is usually the last step in training
  • It can be ongoing
  • It can include sending an employee to a seminar to help further develop leadership skills or helping pay tuition for an employee who wants to take a marketing class.
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12
Q

What is the goal of employee training?

A
  • Reduce start-up costs
  • Anxiety
  • Employee turnover
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13
Q

Name different types of training

A
  • Technical training
  • Quality training
  • Skills training
  • Soft skills training
  • Professional training
  • Team training
  • Managerial training
  • Safety training
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14
Q

What is technical training?

A

A type of training meant to teach the new employee the technological aspects of the job.

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15
Q

What is quality training?

A

It refers to familiarizing employees with the means of preventing, detecting, and eliminating non-quality items, usually in an organization that produces a product.

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16
Q

What is skills training?

A

It teaches the proficiencies needed to actually perform the job.

17
Q

What does the soft skills training teach you?

A
  • Personality traits
  • Social graces
  • Commmunication
  • Personal habits that are used to characterize relationships with other people
18
Q

What is professional training?

A

It is a type of training required to be up to date in one’s own professional field

19
Q

What is the goal of team training?

A

The goal of team training is to develop cohesiveness among team members, allowing them to get to know each other and facilitate relationship building.

20
Q

What is the definition of team training?

A

It is a process that empowers teams to improve decision making, problem solving and team development skills to achieve business results.

21
Q

Reasons for team training:

A
  • Improving communication
  • Making the workplace more enjoyable
  • Identifying and utilizing the strenghts of team members
  • Improving team productivity
  • Practicing effective collaboration with team members
22
Q

When can managerial training occur?

A

When someone who has worked quite a while at the organization and this person gets identified as a candidate for promotion

23
Q

What is safety training?

A

Safety training is a type of training that occurs to ensure employees are protected from injuries caused by work-related accidents.

24
Q

Safety training can include the following:

A
  • Eye safety
  • First aid
  • Food service safety
  • Hearing protection
  • Asbestos
  • Construction safety
  • Hazmat safety
25
Q

What is on-the-job-coaching?

A

It refers to an approved person training an employee on the skills necessary to complete tasks. A manager or someone with experience shows the employee how to perform the actual job.

26
Q

What is the disadvantage of on-the-job-coaching?

A

This training revolves around the person delivering the training. If he or she is not a good communicator, the training may not work.

27
Q

What is mentoring?

A

Mentoring is a type of training delivery. It is a process by which an employee can be trained and developed by an experienced person.

28
Q

What is the Brown Bag Lunch Training Delivery?

A

Brown bag lunch training is one in which the training occurs during lunchtime. Employees bring their food, and someone presents training information to them.

29
Q

What is Web-Based Training Delivery?

A

E-learning or Internet-based, computer-based, or technology-based learning.

30
Q

What 2 types of web-based learning are there?

A
  1. Synchronous learning uses instructor-led facilitation.

2. Asynchronous learning is self-directed, and there is no instructor facilitating the course.

31
Q

Advantages to web-based training:

A
  1. It is available on demand
  2. It does not require travel
  3. Can be cost efficient
32
Q

Disadvantages to web-based training?

A
  1. An impersonal aspect to the training

2. Limited bandwidth or technology capabilities

33
Q

What is job shadowing?

A

It is a training delivery method that places an employee who already has the skills with another employee who wants to develop those skills.

34
Q

Where is job shadowing very popular?

A

In apprenticeships

35
Q

What is the downside to job shadowing?

A

The downside to this type of training is the possibility that the person job shadowing may learn “bad habits” or shortcuts to performing tasks that may not be beneficial to the organization.

36
Q

What is job swapping training?

A

Job swapping is a method for training in which two employees agree to change jobs for a period of time. Job swap options can be motivational to employees by providing a change of scenery. It can be great for the organization as well to cross-train employees in different types of jobs.

37
Q

What is vestibule training?

A

In vestibule training, training is performed near the worksite in conference rooms, lecture rooms, and classrooms. This might be an appropriate method to deliver orientations and some skills-based training.

38
Q

Examples of international assignment training:

A
  • Cultural differences and similarities
  • Insight and daily living in the country
  • Social norms and etiquette
  • Communication training such as languegae skills

Human Resources (9 decks)

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