Workshop 2 Flashcards
What is organizational culture?
It refers to a system of shared assumptions, values and beliefs that show employees what is appropriate and inappropriate behaviour
Why does organizational culture matter?
It may be one of it’s strongest assets as well as its biggest liability
Levels of organizational culture
- Assumptions
- Values
- Artifacts
How can you reward employee service performance?
Bonuses and incentives
The culture of service is …
Proactive
What is customer impact?
It means having a culture of service throughout your organization, which impacts the customers’ lives
What is a mechanic structure?
It is similar to a bureaucracy, as they are highly formalized and centralized
What is a organic structure?
It is a flexible, decentralized structure with low levels of formalization
What are the 6 components of high performance cultures?
- You have to define the culture
- Set direction
- Communicating the culture
- Organize your team to support the culture
- Manage performance
- Live the culture every day
What are the 3 levels of culture according to Schein?
Assumption, values and artifacts
What are the factors that are most important in the creation of an organization’s culture?
Founder values, industry demands and goals & assumptions
What are the 2 configurations of organizational structures?
Mechanistic and organic
- Mechanistic structures are highly formalized and centralized
- Organic structures are rigid and decentralized
The first one is true, the second one is false because it is flexible
Which organization strategy would work best with a mechanistic structure?
Imitation strategy
What is a service culture?
Pro-active, elevate the costumers and unifying everyone around the customer
What is not part of a high performing culture?
Celebrate the culture
What does it mean to have a compelling vision and mission?
They drive the right behaviours when you are not there to tell the team how you want them to behave
A culture strategic filter can help an organization to tie its strategy to the organization culture (true or false)
TRUE
Why do we need to understand the HR context (strategy, structure and culture)?
Because the decisions and choices made by a company within the different HR processes are determined by this context, and because HRM is more than just the department and process.
Why do companies need culture?
Culture, or shared values within the organization, may be related to increased performance. Researchers found a relationship between organizational cultures and company performance, with respect to success indicators such as revenues, sales volume, market share, and stock prices.
Give an example of an aspect of company culture that is a strength hand one that is a weakness
Strength: if a company is in the high-tech industry, having a culture that encourages innovativeness and adaptability will support its performance.
Weakness: However, if a company in the same industry has a culture characterized by stability, a high respect for tradition, and a strong preference for upholding rules and procedures, the company may suffer as a result of its culture.
In what ways does culture serve as a controlling mechanism?
The cost-minimalization strategy
