Workshop 2

Question 1

What is organizational culture?

Answer 1

It refers to a system of shared assumptions, values and beliefs that show employees what is appropriate and inappropriate behaviour

Question 2

Why does organizational culture matter?

Answer 2

It may be one of it’s strongest assets as well as its biggest liability

Question 3

Levels of organizational culture

Answer 3

1. Assumptions
2. Values
3. Artifacts

Question 4

How can you reward employee service performance?

Answer 4

Bonuses and incentives

Question 5

The culture of service is …

Answer 5

Proactive

Question 6

What is customer impact?

Answer 6

It means having a culture of service throughout your organization, which impacts the customers’ lives

Question 7

What is a mechanic structure?

Answer 7

It is similar to a bureaucracy, as they are highly formalized and centralized

Question 8

What is a organic structure?

Answer 8

It is a flexible, decentralized structure with low levels of formalization

Question 9

What are the 6 components of high performance cultures?

Answer 9

1. You have to define the culture
2. Set direction
3. Communicating the culture
4. Organize your team to support the culture
5. Manage performance
6. Live the culture every day

Question 10

What are the 3 levels of culture according to Schein?

Answer 10

Assumption, values and artifacts

Question 11

What are the factors that are most important in the creation of an organization’s culture?

Answer 11

Founder values, industry demands and goals & assumptions

Question 12

What are the 2 configurations of organizational structures?

Answer 12

Mechanistic and organic

Question 13

• Mechanistic structures are highly formalized and centralized
• Organic structures are rigid and decentralized

Answer 13

The first one is true, the second one is false because it is flexible

Question 14

Which organization strategy would work best with a mechanistic structure?

Answer 14

Imitation strategy

Question 15

What is a service culture?

Answer 15

Pro-active, elevate the costumers and unifying everyone around the customer

Question 16

What is not part of a high performing culture?

Answer 16

Celebrate the culture

Question 17

What does it mean to have a compelling vision and mission?

Answer 17

They drive the right behaviours when you are not there to tell the team how you want them to behave

Question 18

A culture strategic filter can help an organization to tie its strategy to the organization culture (true or false)

Answer 18

TRUE

Question 19

Why do we need to understand the HR context (strategy, structure and culture)?

Answer 19

Because the decisions and choices made by a company within the different HR processes are determined by this context, and because HRM is more than just the department and process.

Question 20

Why do companies need culture?

Answer 20

Culture, or shared values within the organization, may be related to increased performance. Researchers found a relationship between organizational cultures and company performance, with respect to success indicators such as revenues, sales volume, market share, and stock prices.

Question 21

Give an example of an aspect of company culture that is a strength hand one that is a weakness

Answer 21

Strength: if a company is in the high-tech industry, having a culture that encourages innovativeness and adaptability will support its performance.
Weakness: However, if a company in the same industry has a culture characterized by stability, a high respect for tradition, and a strong preference for upholding rules and procedures, the company may suffer as a result of its culture.

Question 22

In what ways does culture serve as a controlling mechanism?

Answer 22

The cost-minimalization strategy