Workforce Planning & Motivation

Question 0

Two types of recruitment

Answer 0

Internal and External

Question 1

Name the seven steps in the recruitment process

Answer 1

Identify vacancy, make a job description/specification, advertise the job, process the applications you receive, shortlist, interview, select most suitable candidate.

Question 2

Name two advantages of internal recruitment

Answer 2

The manager knows them, the candidate knows the business, it’s a shorter process, it’s cheaper (don’t have to advertise), motivates employees.

Question 3

Name two advantages of external recruitment

Answer 3

Fresh new ideas, experience from competitors, more candidates to choose from.

Question 4

Name two disadvantages of internal recruitment

Answer 4

It creates another vacancy, causes resentment towards managers from candidates who don’t get picked.

Question 5

Name two disadvantages of external recruitment

Answer 5

The managers don’t know them (their personality etc), it’s a long and expensive process, the candidate needs more training.

Question 6

Name three examples of on the job training

Answer 6

Being next to an experienced worker, mentoring, coaching (group sessions etc), job rotation.

Question 7

Name two advantages and two disadvantages of on the job training

Answer 7

AD- easy to organise lower costs and the work is specific to the job they will be doing
DIS- trainer and trainee aren’t productive, bad habits can be passed on from from trainer to trainee

Question 8

Name two advantages and two disadvantages of off the job training

Answer 8

AD- use specialists, it’s more intensive, no distractions, doesn’t hinder production
DIS- expensive, off site so not productive, not first hand experience of the job

Question 9

What did Taylor believe was the only motivation for employees?

Answer 9

Money. He believed people would do minimum work if left alone.

Question 10

What are three aspects of work did Taylor believe in?

Answer 10

Division of labour, piece rate and supervisors.

Question 11

What did Mayo believe was the primary motivator for people?

Answer 11

Positive attention.

Question 12

What did Mayo believe people liked doing?

Answer 12

Engaging in social contact and working in groups

Question 13

What did Mayo believe workers should do with managers?

Answer 13

Communicate. He believed in a demographic style of management

Question 14

Name Maslow’s hierarchy of needs starting with the bottom level upwards

Answer 14

Basic physical needs, safety, social needs, self esteem and self actualisation.

Question 15

What two factors did Herzberg believe in?

Answer 15

Hygiene and motivating factors.

Question 16

Define hygiene factors and give two examples

Answer 16

Hygiene factors are things that if workers don’t have they will become demotivated. Good working conditions, pay, supervision.

Question 17

Define motivating factors and give two examples

Answer 17

Motivating factors are factors that will be positively motivate workers. Interesting work, achievement, recognition, responsibility.

Question 18

Give three examples of financial incentives

Answer 18

Piece rate, commission, performance related pay, fringe benefits, overtime.

Question 19

Give three examples of non financial motivation

Answer 19

Job enlargement, job enrichment, team working, empowerment, feedback.