Workflow / Process Automation II & III

Question 1

“____” is an automation tool used to build flows

Answer 1

Flow Builder

Question 2

“____” is an automation tool that allows building a flow which can receive user input, execute logic, interact with Salesforce data, and display output without utilizing Apex code. All of this can be done through an intuitive visual interface. It is accessible to users who have the ‘Manage Force.com Flow’ permission.

Answer 2

Flow Builder

Question 3

“_____” is basically a flow that uses the screen element that is used to capture or display information. It can be launched from a button, link, page, and more.

Answer 3

A screen flow

Question 4

“___” runs in the background while performing its actions.It can be triggered from a record change, process, Apex, platform event,schedule, etc.

Answer 4

An autolaunched flow

Question 5

To access prior values of a record in a record-triggered flow, use the “____:” global variable

Answer 5

$Record__Prior

Question 6

The Create a Case “____” walks agents through the case creation process and helps eliminate user errors.

Answer 6

screen flow

Question 7

The Reset Password “____” walks agents through the customer password reset experience.

Answer 7

Screen flow

Question 8

The Verify Identity “___” helps agents resolve cases of missing credentials.

Answer 8

screen flow

Question 9

A screen flow includes the “____” element that is used to implement custom functionality that requires user input.

Answer 9

flow screen

Question 10

A “____” flow can be configured to run every time or only when the triggering record is updated to meet the criteria specified in the entry conditions.

Answer 10

record-triggered

Question 11

The “____” in Salesforce builds on the automation of workflow, providing a multi-step process and allowing for a user to manually reject or approve a recor

Answer 11

Approval Process