Wooclaps Flashcards
What is true for on-premises deployment?
More control over infrastructure
Which of the following is true for cloud-based deployment?
1) Spend more upfront for computing resources
2) Does not use best practices
3) Possible vendor lock-in
3
What is another way to describe delighters, satisfiers and dissatisfiers?
Excitement attributes, performance attributes, threshold attributes
An application crashed,
then recovered: it’s an amber alert. T or F?
T
Which of the following is correct?
1) Support should be responsible for code quality
2) Support should monitor the system quality
3) Support should develop monitoring tools
2
Which of the following are events?
1) Email sent
2) Process running for a long time
3) Hard disk full
4) Code duplication
1, 3
Which of the following are incidents?
1) User asked for 2-factor authentication
2) CPU overheated
3) Unusual delay in report generation
4) Not enough funding
3
Which of the following are problems?
1) Missing database tables
2) Low CPU utilization
3) Unusual network traffic
1
When raising an incident ticket, do the root cause and date + time of incident report need to be included?
No
What is the correct flow for dealing with user reporting an incident?
Identify > Log > Categorise > Prioritise
Choose the correct statements:
1) Not every incident needs to be logged
2) High urgency means high impact
3) High impact means high urgency
All are wrong
What is the point of RCA?
To prevent incidents and find out why they happen
During problem management, should the support team be responsible for finding out permanent solutions to problems?
No
During problem management, can a workaround reduce the likelihood of incidents?
Yes
How are incidents and disasters different?
Different in terms of service disruption levels
