Week 9: Enterprise change

Question 1

What are the types of stages in a change?

Answer 1

• X = major version - main feature
• Y = minor version - functional change
• Z = revision - bug-fix, security patch

Question 2

What are the types of change?

Answer 2

• Emergency
  
  • Required to restore a service disruption due to an incident
  • For example – a server outage
• Standard
  
  • Low risk and often repeated, following a well-defined process, pre-approved.
  • For example – adding more storage
• Normal
  
  • Not emergency and not common and possibly risky. Needs approval.
  • For example – performance improvements to a system.

Question 3

What should the rollback plan include?

Answer 3

• Clear conditions for rollback to be initiated
• Clear timeline for initiating rollback
• Partial or full rollback?
• What tests to perform post-rollback
• Who signs-off for post-rollback testing

Question 4

What should be checked when implementation (or roll back) has been made?

Answer 4

• If any unnecessary files are leftover
• If any testing data is leftover
  These things can cause confusion later or be potential issues

Question 5

Is the IT support team responsible for the project timeline?

Answer 5

No

Question 6

Most optimal time for changes to be implemented?

Answer 6

During non-peak hours

Question 7

How many weeks notice should the support team give for major changes?

Answer 7

At least 2 weeks