Week 1: ESM Overview Flashcards
1
Q
Enterprise solution MANAGEMENT is responsible for:
A
1) Infrastructure tools
2) Processes performance
3) Quality Assurance
4) Vendor systems
5) Are in-house developed
6) Ensure continuity of business
2
Q
Enterprise solution MANAGEMENT is NOT responsible for:
A
1) Coding
2) Defining anything (standards, changes, business impacts, recovery needs, quality)
3) Any form of development
3
Q
As part of ESM, what would you need to know?
A
1) Know system functionality
2) Know where the bugs are
3) Metrics
4) Read code
5) Understand business impacts and know the users
6) How to create guides