Week 1: ESM Overview Flashcards

1
Q

Enterprise solution MANAGEMENT is responsible for:

A

1) Infrastructure tools
2) Processes performance
3) Quality Assurance
4) Vendor systems
5) Are in-house developed
6) Ensure continuity of business

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2
Q

Enterprise solution MANAGEMENT is NOT responsible for:

A

1) Coding
2) Defining anything (standards, changes, business impacts, recovery needs, quality)
3) Any form of development

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3
Q

As part of ESM, what would you need to know?

A

1) Know system functionality
2) Know where the bugs are
3) Metrics
4) Read code
5) Understand business impacts and know the users
6) How to create guides

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