What Is Communication? Flashcards
What is a sender?
A sender is a person who creates a message and directs it to someone.
What is a receiver?
A receiver is a person who makes sense of the message directed at him or her.
What is communication?
Communication is the process in which a sender conveys a message to a receiver.
Why is good communication important in business?
Good communication helps a business to build positive relationships with its customers.
What is internal communication?
Communication among staff within an organisation.
What is external communication?
Communication with people outside the organisation.
What must happen for communication to be effective?
The message sent must be understood as it was intended.
Example of internal communication?
A chef informs his restaurant manager that today’s special is fish.
Example of external communication?
A chef arranges the delivery of fresh ingredients with a supplier.
Another example of internal communication?
A restaurant manager briefs the waitstaff.
Another example of external communication?
A waitstaff tells a customer about the special of the day.
What are the uses of communication in the workplace?
Staff communicate among themselves and with others outside the workplace to make decisions, solve problems, and inform others about the business.
Why is communication important in a business setting?
Communication is important for effective decision-making, problem-solving, and keeping stakeholders informed.
