Personal Grooming Flashcards
What is personal grooming?
Personal grooming involves taking care of one’s hair, nails, teeth, and body. It keeps staff healthy and makes the workplace a more pleasant place for everyone.
Why is it important for customer service staff to be well-groomed?
It is important for customer service staff to be well-groomed so that they can relate well to customers.
What is a good hygiene practice regarding showering?
It is advisable to shower at least once a day to be clean and fresh.
How does a neat hairstyle affect customer interactions?
A neat hairstyle adds to a smart and presentable appearance which makes staff more approachable to customers.
Why is brushing teeth daily important?
Brushing and flossing regularly prevent bad breath and help make a good first impression.
What should you consider about clothing in a customer service role?
Wearing clean clothing daily is important; sweaty or stained clothing may give off an odour and leave a bad impression on customers.
What is the importance of clipping nails regularly?
Unkempt nails could leave a bad impression on your customers.
Why is washing hands important in the workplace?
Washing your hands with soap prevents the spread of germs and diseases, especially important for staff in food and beverage industries.
What are young men increasingly buying?
Skincare and cosmetic products.
Why do young men want good skin?
It gives them confidence.
Why is appropriate dressing important for customer service personnel?
It projects the image of the staff and influences customer perception.
What is the effect of staff appearance on their performance?
When staff look good, they are more likely to feel good about themselves and do a better job.
What should clothing for customer service staff be like?
Clothing should be neat and ironed.
What influences the dress code in different businesses?
The kind of image the business wants to project.
