What is a manager

Question 1

What is a manager

Answer 1

A person who supports and is responsible for the work of others

Question 2

What is an organization

Answer 2

Collection of people working together to acheive a common purpose.

Question 3

3 Characteristics of an organization

Answer 3

1. Purpose - to create a good or service
2. Division of labour - different people different tasks
3. Hierarchy of authority - a level by level management structure of increasing responsibility

Question 4

4 Managerial functions

Answer 4

1. Planning - setting goals and planning how they will be met
2. Organizing - arranging people, tasks, responsibilities
3. Leading - inspiring and motivating people
4. Controlling - monitoring achievement and taking corrective options

Question 5

3 Managerial levels

Answer 5

1. Upper Management
   - Establishes organizational objectives
   - CEO, CFO, Vice-president of Marketing
2. Middle Management
   - Interprets direction from upper managers
   - Guide lower management
3. Lower Management
   - Manages operating employees

Question 6

Line vs staff manager

Answer 6

• Line manager: Their work directly contributes to the production of a good/service (supervisors, CEO, plant/factory manager)
• Staff manager: Work in specialized support areas such as marketing, accounting, HR and the legal department (Vice-president of marketing, President of accounting )

Question 7

Manager vs an administrator

Answer 7

Manager: Work in for profit organizations
Administrator: Work in non profit organizations
Ex. Hospital administrator, principal

Question 8

Functional vs general manager

Answer 8

Functional: Responsible for a single area such as accounting, engineering, marketing, HR.
General: Responsible for complex areas
Ex. Department store manager

Question 9

The 3 managerial skills

Answer 9

1. Technical: Specialized skills such as accounting or engineering, marketing or IT. Most important in lower management. ex. Information tech
2. Human: An ability to interact with people. Important at all levels of management
3. Conceptual: Ability to think critically and analytically. solve problems; most important in upper management

Question 10

The 3 managerial roles

Answer 10

1. Interpersonal: Interacting with other people (figurehead, leader)
2. Informational: Exchanging and processing data (monitor, disseminator, spokesperson)
3. Decisional: Using information to make decisions. (entrepreneur, disturbance handler, negotiator)