What and when (3) Flashcards
Technique #61 Name Shower
When on the phone, say the other person’s name a lot more often.
Technique #62 “Oh Wow, It’s You!”
Answer the phone professionally at first, then when you recognize the other person, recognize them like an old friend.
Technique #63 The Sneaky Screen
When screening calls make the answerer say cheerfully; “Oh of course _____, I’ll put you right through!” - Makes the news easier to bear
Technique #64 Salute the Spouse
Always greet the person who answers the phone // at an office greet the secretary
Technique #65 What Color Is Your Time?
Always ask, “is it alright to talk now”
Technique #66 Constantly Changing Outgoing Message
Always change your message, keep it updated and simple, but it shows professionality
Technique #67 Your Ten-Second Audition
Pretend you’re auditioning for a competition when you hear the dial say leave a message
Technique #68 The Ho-Hum Caper
Refer to the person you’re calling as their personal pronoun of he or she
Technique #69 “I Hear Your Other Line”
Mention something in the background, let them know you can talk another time
Technique #70 Instant Replay
Record business conversations (if allowed), and use them as practice for conversation
