What a phlebotomist should be

Question 1

Roles of the phlebotomist

Answer 1

1. Collect blood samples for laboratory testing or for transfusion.
2. Properly label collected blood samples with the necessary patient-identifying data.
3. Deliver or transport collected samples within appropriate prescribed time limits
4. May process collected blood samples through centrifugation and aliquoting samples
5. May assist in collecting other specimens such as urine and non-blood samples
6. Draw blood units from donors or for transfusion

Question 2

A phlebotomist should possess the following skills and knowledge

Answer 2

1. Good manual dexterity
2. Communication skills
3. Organizational skills
4. Thorough knowledge of laboratory specimen requirements
5. Training in phlebotomy skills coupled with standard practice

Question 3

Qualities of professionalism of a phlebotomist

Answer 3

1. Professional appearance
2. Self-confidence
3. Integrity
4. Compassion and sensitivity
5. Self-motivated
6. Dependable
7. Good ethical behavior

Question 4

Proper official recognitions/credentials by an accredited body as required by the healthcare institution

Answer 4

PRC - Philippines (although not yet regulated)
ASCP - International certification

Question 5

Patient-client interaction

Answer 5

-Be reassuring and pleasant

-Able to communicate well despite cultural and social differences.

Question 6

What is verbal communication?

Answer 6

Express ideas through words
Use words that are easily understood by the patients

Question 7

What is non-verbal Communication?

Answer 7

A phlebotomist should be able to observe a patient’s facial expressions and other non-verbal cues.

Question 8

How do active listening help a phlebotomist?

Answer 8

• For a better understanding of situations and
  instructions.
• To build rapport by listening to their patients

Question 9

What are the 6 key active listening skills

Answer 9

1. Pay attention
2. Withhold judgment
3. reflect
4. clarify
5. summarize
6. share