Wet Deck Audit Points Flashcards

1
Q

Where should W pin be worn

A

Left collar

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2
Q

How many times should we use a guest name

A

at least 3

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3
Q

Wet Deck hours

A

Public 10a-10p
Pool open 24 hours to hotel guests
Can call IRD for service up there after hours

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4
Q

Greeting

A

“Welcome”

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5
Q

Mandatory Amenities

A
sunglass cleaning services
green apples
flotation devices
toys
suntan lotion
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6
Q

Drinks and food must be delivered within ____ minutes of order

A

Drinks: 15
Food: 30

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7
Q

How many suggestions must be given

A

2 drink

2 food

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8
Q

LEARN

A
Listen
Empathize
Apologize
Resolve
Notify
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