Wet Deck Audit Points Flashcards
1
Q
Where should W pin be worn
A
Left collar
2
Q
How many times should we use a guest name
A
at least 3
3
Q
Wet Deck hours
A
Public 10a-10p
Pool open 24 hours to hotel guests
Can call IRD for service up there after hours
4
Q
Greeting
A
“Welcome”
5
Q
Mandatory Amenities
A
sunglass cleaning services green apples flotation devices toys suntan lotion
6
Q
Drinks and food must be delivered within ____ minutes of order
A
Drinks: 15
Food: 30
7
Q
How many suggestions must be given
A
2 drink
2 food
8
Q
LEARN
A
Listen Empathize Apologize Resolve Notify
