Weird ISMS Flashcards
What is the late policy?
If a patient is at or over ten minutes late, the patient MAY have to reschedule
Who is responsible for rescheduling late patients?
Patient Care Coordinators
Whose responsible To reschedule patients appt, what if a PCC is WFH or it’s a VV?
PCC (patient care coordinator)
What Happens if a Provider Calls Out?
When a provider is out, the supervisor will call the first few patients until the PCC gets in, then the PCC calls the rest of the patients to either get them rescheduled for a different day or change them to virtual visits
When do you send back a Teams Message vs Epic Message to the RN?
Utilize the urgent and emergent symptoms workflow
If the patient is at the lab or at the infusion center
If the infusion center is calling
Patient has a procedure with less than a few hours to send in the prep rx or needs anticoagulation information
What does PSS ask if a patient calls for RN refills?
Ask if patient has contacted their pharmacy, if not redirect them to call pharmacy if yes then send call back
When is it ok for patients to be send EM (emergency message)?
If asking for early refill for trip/travel
Where is the preferable Swedish GI office to schedule patients with sensory processing disorders and why?
Edmonds or Ballard because parking’s more calm/quiet
Who is it ultimately up to for where sensory disorder patients schedule at?
patients advocate
For patients at violence risk, what are the two key things for you to do?
Do not panic and Make an action plan with staff prior to patients arrival
If sending a message for SHS friends how would you mark them down?
High priority (treat these patients with respect and care)
