Important Contacts Flashcards
When are five main reasons to reach out to referral coordinators?
Referrals are closed or need authorization, you have questions regarding the diagnosis, a referral needs to be assigned to a PCC, need clarification on what dx providers can see/treat, referrals are pending or was denied
What reason to reach out to financial specialists?
Any type of billing question about procedure, or office visit. (Financial specialists do not take payments.)
What are main reasons you can reach out to referral PCC’s?
Work queue is assigned to them; unable to schedule NP appointment; new patients are OK to be scheduled with General GI provider
When can one reach out to a Ref RN?
If patient has just been in Emergency Department
Why does PSS’s need to have Ref RN’s triage patients?
To determine when they can be seen and who the patients should be seen with.
Who do you contact when a patient has been in Emergency Department?
Referral RN (registered nurse)
Who do you contact for billing questions regarding procedures and/or office visits?
Financial Specialist
Who do you contact if referrals have been closed or need authorization?
Referral Coordinator
Who do you contact if you have questions regarding the diagnosis?
Referral Coordinator
Who do you contact if a referral needs to be assigned to a PCC?
Referral Coordinator
Who do you contact if you need clarification on what dx provider can see or treat?
Referral Coordinator
Who do you contact if referrals are pending or was denied?
Referral Coordinator
Who do you contact if referrals are pending or has been denied?
Referral Coordinator
Who do you contact if you are unable to schedule new patients appointments?
Patient Care Coordinators
What are SHS friend and why are they high priority?
SHS friends donate large sums of money to the hospital
