week1: Ch 1,2,3,4 Flashcards

1
Q

Is bonus effective at motivating?

A

no

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2
Q

What is org behavioral?

A

study of individual and group dynamics within an org, why do people do what they do, influences them? Psych of decision making

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3
Q

OB attempts what?

A

To explain “why” we behave the way we do. Why do we come in late all the time?

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4
Q

Hawthorne Studies

A

beginning of human relations behavioral management movement

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5
Q

Taylorism

A

Traditional or classical management

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6
Q

Theory X and Y

A

early leadership theories- X lazy, Y motivated

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7
Q

OT, OD, HRM

A

Org Theory
Org Development
HR management- regs and rules, not really motivation

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8
Q

Define diversity

A

full range of similarities and differences. Inc race, gender, ethnicity, age, religion, sexual orientation physical ability, and any other group identities

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9
Q

Define equity

A

provide fair tx and access for ALL, while also trying to eliminate barriers. Apply HR rules fairly as well.

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10
Q

Define inclusion

A

act of creating environments where individuals or groups feel welcomed, respected and supported

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11
Q

What are major trends in US Demographics

A

-aging- boomer gen aging out of workplace, need for HC increases, more end of life care

-higher numbers of ethnic and racial minorities (all minorities together outnumber white)

-more gender/education levels by age groups: more women in higher education (seeking degrees)

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12
Q

How do demographics affect the HC industry?

A

More diverse overall (not HC) workforce and patient population, more services needed for aging/geriatric, lack of younger/diverse entering HC professions (not willing to take on debt/cost of education/degrees), lack of women, LGBTQ+, diff ethnicities.

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13
Q

What are unique challenges facing different groups of people?

A

Young- don’t want to take on debt of HC education/degrees
Language barriers?

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14
Q

act of creating environments where individuals or groups feel welcomed, respected and supported

A

Inclusion

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15
Q

provide fair tx and access for ALL, while also trying to eliminate barriers. Apply HR rules fairly as well.

A

equity

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16
Q

full range of similarities and differences. Inc race, gender, ethnicity, age, religion, sexual orientation physical ability, and any other group identities

A

diversity

17
Q

What is diversity management

A

process to build skills and policies that address the changing demographic of workforce and patient population

18
Q

What is cultural competency?

A

set of congruent behaviors, attitudes, and policies that come together to enable effective work in cross-cultural situations

19
Q

What are integrated patterns of behavior that include language, thoughts, communications, actions, customs, beliefs, values

A

culture

20
Q

What are Hawthorne Studies?

A

Roethlisberger & Mayo. Demonstrated influence of human factors on productivity. Hawthorne “effect” = is the bias that occurs when people know they are being studied

21
Q

What are 4 phases of Hawthorne studies?

A
  1. illumination experiements
  2. relay-assembly exp.
  3. bank-wiring observation room studies
  4. interviewing program
22
Q

What are X & Y theories?

A

From Douglas McGregor- X employees are neg/pessimistic/lazy and Y employees are positive/optimistic

23
Q

What would a theory Y manager do?

A

create opportunities for growth, removed obstacles, encouraged learning. Participative manager

24
Q

3 components of attitudes

A

actions, feelings, beliefs

25
Q

Cognitive dissonance

A

inconsistency between what we believe and what we do

26
Q

How can you change attitudes?

A

address cognitive/emotional, provide new information, takes time/effort/determination

27
Q

process by which individuals interpret and organize sensation to produce meaningful experience.

A

Perception

28
Q
A